Summary
Work History
Education
Skills
Timeline
Generic

John Flowers

B2B Sales
York Haven,PA

Summary

Disciplined Senior Account Executive with UPS, skilled in customer relationship management and B2B sales. Proven track record in enhancing account retention through strategic relationship building and effective use of CRM tools. Adept at collaborating with cross-functional team members that sync with KPIs.

Results-oriented sales resource who engages with customers to help establish and maintain world class rapport. Established background of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service that goes beyond what is normally expected.

I'm adaptable and motivated by new challenges that open up new opportunities.

Work History

Senior Account Executive

UPS
12.2015 - Current
  • Developed and maintained strong customer relationships through proactive communication and support via electronic and in-person meetings.
  • Supported sales initiatives by preparing presentations and proposals that aligned with customer objectives.
  • Collaborated with cross-functional teams to ensure seamless account management and service delivery.
  • Conducted market research to identify potential clients and industry trends for informed decision-making via eTailinsights, Yahoo! Finance and Google Alerts.
  • Monitored account performance metrics, providing insights for continuous improvement strategies with quarterly reviews.
  • Utilized CRM tools effectively to manage customer information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Increased account retention by building and maintaining strong relationships with clients and addressing their needs promptly.

Local Sort Supervisor

UPS
  • Supervised daily operations of local sorting processes to ensure efficiency and accuracy.
  • Trained and mentored team members on best practices for package handling and sorting techniques.
  • Implemented process improvements that enhanced workflow and reduced sorting errors.
  • Coordinated with logistics teams to optimize delivery schedules and minimize delays.
  • Conducted Hazmat audits for impacted shipments.

Marketing Coordinator

Butler Manufacturing Co.
  • Developed and implemented marketing strategies to enhance brand visibility and engagement.
  • Conducted competitor analysis to identify opportunities for differentiation in the marketplace.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Managed budgets, coordinating travel and booth setup, maintaining an inventory of promotional items, and helping to generate leads and brand visibility.
  • Supervised proprietary software training sessions for regional clients.

Education

Bachelor of Science - Marketing

Colorado Technical University
Colorado Springs, CO

Master of Science - Internet Marketing

Full Sail University
Winter Park, FL

Associate of Science - Architectural Engineering

Midlands Technical College
West Columbia, SC

Skills

  • Customer relationship management
  • Relationship building
  • Team collaboration
  • Sales quota achievement
  • Account management
  • Pipeline management
  • B2B sales
  • CRM proficiency (Salesforce)
  • Problem-solving

Timeline

Senior Account Executive

UPS
12.2015 - Current

Local Sort Supervisor

UPS

Marketing Coordinator

Butler Manufacturing Co.

Bachelor of Science - Marketing

Colorado Technical University

Master of Science - Internet Marketing

Full Sail University

Associate of Science - Architectural Engineering

Midlands Technical College

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John FlowersB2B Sales