John Hernandez
Dallas,TX
Summary
Results-driven Territory Supervisor known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer relationship management. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to navigate challenges and drive territory performance.
Overview
19
19
years of professional experience
Work History
Territory Supervisor
Hallmark
Dallas, Texas
10.2016 - Current
- Oversee and manage the Greater Dallas Market for Hallmark Cards, including, Garland, Mesquite, Downtown and Oak Cliff Area
- Manage train and mentor 16 direct reports
- Conducted performance reviews for team members.
- Build collaborative relationships with retail stores including Walgreens, CVS, Dollar Tree and Walmart stores.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Retail Account Executive
Estee Lauder
San Antonio, Texas
03.2012 - 09.2016
- Managed the San Antonio and South Texas Market for Estee Lauder Companies.
- Built collaborative relationships with Department Store Management.
- Trained, coached and mentored Beauty advisors.
- worked closely with exclusive brands including Tom Ford, MAC, Clinique, Smashbox, La Mer and Tory Burch fragrances and makeup.
- Monitored progress of sales campaigns and adjusted as needed.
- employed 11 direct reports for Military bases in San Antonio and Corpus Christi.
- Advised customers on new products, promotions, and marketing initiatives.
- Developed and implemented strategies to increase sales volume in assigned accounts.
- Cross-sold additional products and services to purchasing customers.
- Learned customer needs and desires to suggest specific product options.
Account Executive
Coty Prestige
Dallas, TX
09.2005 - 03.2012
- represented COTY brand fragrances, including Calvin Klein, Marc Jacobs, Chloe and Ballenciaga fragrances.
- managed a team of 19 fragrance models.
- Established effective relationships with Department Stores including, Dillard's, Macy's, Saks Fifth Avenue, Nordstrom and Neiman Marcus
- Upheld the COTY retail ready standards by training, and ensuring a healthy and positive work environment for the team.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Collaborated with team members to develop creative solutions for challenges.
- Monitored employee performance and provided feedback to improve productivity.
Education
Associate of Arts - Business Administration And Management
Southern Methodist University
Dallas, TX05-1994
Skills
- Promotional planning
- Product Launches
- Territory expansion
- Brand Awareness
- Merchandising Strategies
- Staff Management
- Operations Management
- Business Development
- Processes and procedures
- Staff Development
- Business Administration
- Negotiation
- Training and mentoring
Timeline
Territory Supervisor
Hallmark
10.2016 - Current
Retail Account Executive
Estee Lauder
03.2012 - 09.2016
Account Executive
Coty Prestige
09.2005 - 03.2012
Associate of Arts - Business Administration And Management
Southern Methodist University