John Haden Atkins
Bentonville,AR
Summary
First-class problem solver with excellent interpersonal skills. Experienced business manager with over 15 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
26
26
years of professional experience
Work History
Business Support Specialist
Mr. T's Pest Control
Lihue, HI
05.2021 - 07.2022
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Consulted with customers about current products and services, proposed upgrades and finalized sales.
- Provided expert support and troubleshooting via telephone and web chat services.
- Participated in real estate change proposals, incorporating available business intelligence to inform property management decisions.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Delivered exceptional customer experiences and promoted strong relationships.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced production of services to exceed goals.
Business Partner
Aly's Cocina
Kilauea, HI
04.2015 - 07.2022
- Established and help build a catering and food service business.
- Specialized in events, weddings, food trucks, celebrations and more.
- Prepared hot fresh food at high volumes with limited staff.
- Extreme focus on fresh, healthy, clean locally sustained products.
- Highest level of customer service to build strong client base for years of success.
- Maintain all health department safety guidelines and codes adhering to them strictly.
- Work tightly with business partner to ensure the highest quality of product and service
Lead Supervisor
Aloha Pest Solutions
Lihue, HI
07.2017 - 11.2021
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Forecasted department labor requirements and established accurate budgets to cover expected demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Successfully built from the ground up another branch on the Big Island. Securing longevity and growth throughout the Hawaiian Islands.
- Succeeded in making the company the fastest growing pest control company in Hawaii.
Business Owner/Operator
Mango Landscape Services
Kapaa, HI
05.2006 - 09.2016
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Served as principal stakeholder over organization's complete operations.
- Employed prompt decision-making and in-depth research to resolve issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Frito Lay RSR
Frito-Lays
Lihue, HI
07.2011 - 10.2014
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Manually counted Number of picked and packaged orders for any loss.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Packed items into appropriate containers for shipment.
- Unloaded materials and goods at designated locations for best project availability.
- Monitored production schedule to keep proper amount of inventory on hand.
- Communicated with floor managers to determine merchandise placement.
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
Education
Applied Towards Associate Degree - Business Economics
Leeward Community College
Pearl City, HIApplied Toward Associate Degree - Business Economics
University of Arkansas-Fort Smith
Fort Smith, ARHigh School Diploma -
Greenwood High School
Greenwood, AR05.2002
Skills
- Project Proposals
- Operational Requirements
- Meeting Support
- Consultative Sales Approach
- Calendar Management
- Information Updates
- Administrative Management
- Client Satisfaction
- Service Delivery
- Service Quality
- Customer Relationship Management
- Professional Development
Accomplishments
- Successfully launched Aloha Pest Solutions Big Island Division working completely remote from company headquarters and offices to achieve company goals and growth. Making Aloha Pest Solutions the fastest growing pest control company in all of Hawaii.
- Built and nurtured lifelong clients through above and beyond approach in all categories.
- Rose to be the top professional and leader among peer groups.
- Established a professional attitude with all service techs under my wing. Raised the bar on what was currently the status for technicians in the Pacific Northwest
Timeline
Business Support Specialist
Mr. T's Pest Control
05.2021 - 07.2022
Lead Supervisor
Aloha Pest Solutions
07.2017 - 11.2021
Business Partner
Aly's Cocina
04.2015 - 07.2022
Frito Lay RSR
Frito-Lays
07.2011 - 10.2014
Business Owner/Operator
Mango Landscape Services
05.2006 - 09.2016
Applied Towards Associate Degree - Business Economics
Leeward Community College
Applied Toward Associate Degree - Business Economics
University of Arkansas-Fort Smith
High School Diploma -
Greenwood High School
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