Verified
This profile is verified using an email address.
John Haydock
Newport,OR
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Officer
Columbia Bank
Newport, Oregon
03.2026 - Current
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Fielded customer complaints and provided solutions.
- Reviewed loan files and updated to match current standards.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Licensed Real Estate Broker
WorldMark by Wyndham
Depoe Bay, OR
02.2024 - 03.2026
- Applied exceptional problem-solving skills, remedying issues swiftly and adeptly.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Mortgage Loan Officer
US Bank National Association
Newport, OR
09.2022 - 02.2024
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Educated customers on various aspects of mortgage financing options available.
- Conducted interviews with prospective clients to gather information regarding loan applications.
Mortgage Loan Officer
Cornerstone Mortgage
Lake Oswego, OR
02.2021 - 12.2021
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Processed new loan applications in accordance with established guidelines.
- Educated customers on various aspects of mortgage financing options available.
Mortgage Loan Officer
Umpqua Bank
Newport, OR
10.2019 - 11.2021
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Processed new loan applications in accordance with established guidelines.
- Conducted interviews with prospective clients to gather information regarding loan applications.
Education
Federal Mortgage License
NMLS
Real Estate Broker
Oregon Real Estate Agency
Skills
- Communication
- Organization
- Dependable and responsible
- Teamwork and collaboration
- Customer relations
- Conflict resolution
Timeline
Mortgage Loan Officer
Columbia Bank
03.2026 - Current
Licensed Real Estate Broker
WorldMark by Wyndham
02.2024 - 03.2026
Mortgage Loan Officer
US Bank National Association
09.2022 - 02.2024
Mortgage Loan Officer
Cornerstone Mortgage
02.2021 - 12.2021
Mortgage Loan Officer
Umpqua Bank
10.2019 - 11.2021
Federal Mortgage License
NMLS
Real Estate Broker
Oregon Real Estate Agency