John Henry Rudman
Overland Park,KS
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator, with a strong background in cultivating positive relationships and exceeding goals. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
National Business Account Manager
T-Mobile
Overland Park, KS
06.2025 - Current
- Spearheads national business sales initiatives by delivering tailored wireless, internet, and connectivity solutions to enterprise and mid-market clients.
- Cultivates and manages high-value relationships, driving revenue growth through strategic prospecting, consultative selling, and long-term account retention.
- Partners with executive leadership and cross-functional teams to design scalable solutions that align with client goals and T-Mobile’s business strategy.
- Leverages Salesforce and advanced analytics to track performance, forecast revenue, and identify expansion opportunities across diverse markets.
- Consistently exceed sales quotas and KPI benchmarks, recognized for driving measurable business impact and elevating customer experience at a national scale.
Assistant Manager
Lululemon
Leawood, Kansas
08.2024 - Current
- Oversaw daily operations to ensure smooth workflow and team performance.
- Managed scheduling, training, and development of team members to meet company standards.
- Analyzed sales data to identify trends and implement strategies for improving performance.
- Provided exceptional customer experience, ensuring retention and satisfaction.
Client Experience Specialist (Contract)
Steadily Insurance Agency
Leawood, KS
06.2023 - 06.2024
- Managed incoming calls, emails, and chats from policyholders.
- Handled billing inquiries and resolved payment disputes with clients.
- Entered, accessed and searched data with Salesforce and maintained physical files.
- Processed new insurance policies, documenting premiums, coverage limits and account holder information.
Account Manager
Lifetime Fitness
Lenexa, KS
09.2021 - 05.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Service Advisor
Honda
Tiffany Springs, MO
10.2017 - 08.2019
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Intern
Premiere Marketing Group
Overland Park, KS
05.2017 - 08.2017
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Arts - Humanities And Social Sciences
University of Missouri
Kansas City, MO05.2023
Skills
- Account and schedule management
- Business development
- Inbound call handling
- CRM software proficiency
- Sales techniques
- SQL and Python programming
- Conflict resolution
- Hiring and training
- Inventory management
References
References available upon request.
Certification
CPR
Data analytics essentials - University of Texas at Austin
Legends Global Sales Training Camp
Timeline
National Business Account Manager
T-Mobile
06.2025 - Current
Assistant Manager
Lululemon
08.2024 - Current
Client Experience Specialist (Contract)
Steadily Insurance Agency
06.2023 - 06.2024
Account Manager
Lifetime Fitness
09.2021 - 05.2023
Service Advisor
Honda
10.2017 - 08.2019
Intern
Premiere Marketing Group
05.2017 - 08.2017
Bachelor of Arts - Humanities And Social Sciences
University of Missouri