John (A.J.) Hyland II
Edmond,OK
Summary
Versatile, curious, and results-driven with a focused approach to completing work. Skilled in many facets with experience in Insurance, Banking, and Sales. Known for having a great work ethic and problem solving. Currently enrolled at UCO, majoring in both Finance and Insurance and Risk Management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Claims Adjuster
Progressive
Oklahoma City, OK
06.2023 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Decreased loss ratios through fair and timely claim processing.
Special Assets Specialist II
RCB Bank
Edmond, OK
02.2018 - 05.2023
- Structured manageable repayment plans with delinquent borrowers of commercial, home, and auto loans.
- Engaged with bank approved appraisers for commercial and residential real estate loans.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
Customer Service Representative
City of Oklahoma City
Oklahoma City, OK
01.2015 - 02.2018
- Read and record information on over 600+ commercial and residential meters.
- Responded to customer questions and concerns regarding meter readings with professionalism and calmness.
- Designed and implemented routes to be more efficient.
Operations Manager / Sales
Conn's Home Plus
Oklahoma City, OK
03.2012 - 09.2014
- Implemented policies and standard operating procedures and managed quality, customer service, and logistics.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Commission sales experience, meeting quotas in multiple categories.
Education
BBA: Finance, Insurance and Risk Management -
University of Central Oklahoma
Edmond, OK05.2024
Skills
- Critical Thinking
- Claims Processing
- Settlement Negotiations
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Problem Resolution
- Team Building and Leadership
Certification
- Licensed Oklahoma Insurance Adjuster - 2023
Timeline
Insurance Claims Adjuster
Progressive
06.2023 - Current
Special Assets Specialist II
RCB Bank
02.2018 - 05.2023
Customer Service Representative
City of Oklahoma City
01.2015 - 02.2018
Operations Manager / Sales
Conn's Home Plus
03.2012 - 09.2014
BBA: Finance, Insurance and Risk Management -
University of Central Oklahoma
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