Johnia Glover
Orlando
Summary
Experienced in fast-paced customer service and food service settings, including travel centers and restaurants. Skilled in order taking, payment processing, and maintaining organized workspaces. Proven ability to multitask and deliver friendly service to high volumes of customers.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Retail Sales Associate
Pilot Flying J
Bowman
12.2024 - 01.2026
- Established personal connections with customers, exceeding customer service expectations.
- Guided customers in product selection and inquiries, enhancing their shopping experience.
- Assisted customers with finding the right product for their needs.
- Welcomed customers and assisted in locating items, contributing to increased satisfaction and retention.
- Maintained clean and organized sales floor to enhance customer experience.
- Operated cash register and processed transactions accurately.
- Promoted loyalty program benefits to customers, fostering long-term relationships.
- Trained new associates on store policies and procedures thoroughly.
Crew Member
Wendy's
Orangeburg
12.2023 - 10.2024
- Served customers at front counter and drive-thru, achieving prompt service and customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete customer orders efficiently, enhancing overall service speed.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Maintained cleanliness of food preparation area, equipment, and utensils to ensure health and safety standards.
Crew Member
McDonald's
Bowman
05.2022 - 01.2024
- Processed customer orders, prepared meals, and handled payments to ensure smooth transactions.
- Coordinated with team members to efficiently fulfill customer orders.
- Operated front counter and drive-thru to serve customers efficiently.
- Maintained cleanliness and organization of restaurant areas to uphold positive customer experience.
Education
High School -
Bethune Bowman Middle/High School
Rowesville, SC05.2025
Some College (No Degree) - Cyber Security
Full Sail University
Winter Park, FLSkills
- POS system operation
- Cash handling
- Self-checkout assistance
- Barcode scanning
- Customer service
- Customer assistance
- Customer engagement
- Product knowledge
- Store opening and closing
- Store maintenance
- Time management
- Problem solving
- Conflict resolution
- Team collaboration
- Upselling strategies
- Returns and exchanges
References
Available upon request
Languages
- English
- Sign Language
Certification
NCRC
Timeline
Retail Sales Associate
Pilot Flying J
12.2024 - 01.2026
Crew Member
Wendy's
12.2023 - 10.2024
Crew Member
McDonald's
05.2022 - 01.2024
High School -
Bethune Bowman Middle/High School
Some College (No Degree) - Cyber Security
Full Sail University