Johnice Hall
Fairport,NY
Summary
Human Resources Manager offering over 5 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
10
10
years of professional experience
Work History
Human Resources Director
Wesley Gardens
Rochester , New York
04.2024 - Current
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Created and implemented employee retention strategies.
- Suggested promotions and wage increases according to employee performance.
Human Resources Coordinator
Elderwood Village at Greece
Rochester, NY
10.2022 - 03.2024
- Coordinated benefits administration including health insurance, 401k, tuition reimbursement.
- Analyzed and reconciled resident accounts receivable/payable.
- Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
- Participated in credit and collections activities.
- Directed HR programs, policies and processes to improve operational efficiency.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Proficiency in HRIS such as iCIMS, ADP, KRONOS, and Microsoft Teams.
- Performed background checks using HCS/CHRC and First Advantage.
- Recruitment and Onboarding
Human Resources Administrator
Tender Loving Family Care
Rochester, NY
05.2019 - 10.2022
- Conducted employment verification and background investigation to facilitate hiring process.
- Automated office operations, including record tracking and data communications.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Posted job announcements and pre-screened applicants to candidates for available positions.
Human Resources Assistant
Premier Staffing
Rochester, NY
03.2018 - 05.2019
- Conducted employment verification and background investigation to facilitate hiring process.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Coordinated training schedules and filed crucial administrative paperwork.
- Developed and maintained training materials and benefits packets for new hires.
- Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
- Optimized traceability, developing organizational filing systems for confidential employee records and reports.
Paratransit Assistant
Regional Transit Service
Rochester, New York
08.2018 - 03.2019
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Greeted clients, assisting operations by performing entrance interview tasks to determine need.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Handled data entry tasks with high levels of speed and accuracy.
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Proofread documents prior to distribution to ensure accuracy of content.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Served as contact person and source of information to maintain good communication with clients.
Claims Representative
Adecco Staffing
Rochester, NY
09.2016 - 12.2016
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed documentation and accounts to gain full picture.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Acted as intermediary between insurance companies and customers by researching and assessing information to determine claim validity.
- Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- Negotiated settlements for uncomplicated claims in accordance with actual company liability.
- Organized information by using spreadsheets, databases or word processing applications.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Checked computations of interest accrued, premiums due and settlement surrender on loan values.
Medical Secretary
Maximus Federal Services, Inc
Pittsford, NY
09.2015 - 08.2016
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Coordinated referrals between primary care physicians and specialists as required.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled and coded patient information or data in appropriate computer system.
Data Entry Clerk
PeopleReady
Brockport, NY
01.2015 - 09.2015
- Identified and corrected data entry errors to prevent duplication across systems.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Reduced physical document storage footprint by scanning and eliminating outdated records.
- Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
Education
Master of Science - Psychology
SUNY College At Brockport
Brockport, NY05-2023
Certificate - Pharmacy Technology
Rochester Educational Opportunity Center
Rochester, NY09.2018
Certificate - Medical Secretary
Rochester Educational Opportunity Center
Rochester, NY11.2013
Skills
- Personnel records maintenance
- Assessing performance
- Organization
- MS Office
- Working collaboratively
- Data management
- Understanding of HR policies
- Mediation expertise
- Hiring and retention
- Compensation/payroll
- Labor agreements
- New hire orientation
- PPE use
- Communication
- Critical thinking
- Administrative skills
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
Timeline
Human Resources Director
Wesley Gardens
04.2024 - Current
Human Resources Coordinator
Elderwood Village at Greece
10.2022 - 03.2024
Human Resources Administrator
Tender Loving Family Care
05.2019 - 10.2022
Paratransit Assistant
Regional Transit Service
08.2018 - 03.2019
Human Resources Assistant
Premier Staffing
03.2018 - 05.2019
Claims Representative
Adecco Staffing
09.2016 - 12.2016
Medical Secretary
Maximus Federal Services, Inc
09.2015 - 08.2016
Data Entry Clerk
PeopleReady
01.2015 - 09.2015
Master of Science - Psychology
SUNY College At Brockport
Certificate - Pharmacy Technology
Rochester Educational Opportunity Center
Certificate - Medical Secretary
Rochester Educational Opportunity Center