JOHNIE SEALS
Spring
Summary
Seasoned sales representative who is is hardworking employee enthusiastic about helping others inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Rep
The Go Solution
09.2015 - Current
- Generate sales from inbound phone calls
- Sold P&C Insurance
- TV and Internet Services
- Maintain sales expectations.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Worked remotely fro 5+ years
Production Supervisor
APAC
10.2007 - 03.2015
- Manage a team of 10 to 30 agents
- Supervise, train and develop representatives
- Maintain individual and department productivity reports, publishing daily, weekly, monthly and year to date statistics
- Provide feedback to management concerning possible problems or areas of improvement
- Supervise and provide feedback on employee performance
- Responsible for taking escalated calls
- Manage team productivity, monitor workload management assessment and address periods of peak volume
- Ensure that quality and standards are consistently achieved and guidelines are followed.
Customer Service Representative
APAC
06.2007 - 10.2007
- In the cell phone division, answered incoming calls from clients and/or customers in a professional, polite and courteous manner
- Work with new customers in the development of new accounts
- Provided prompt resolution to customer inquiries by providing appropriate and accurate information
- Maintained diplomacy and tact when dealing with upset or escalated calls
- Perform other duties as assigned by management
- Graduated from training class with perfect attendance.
Telecommunications Specialist
STRATEGIC TELECOMMUNICATIONS
05.2006 - 10.2006
- Responsible for outbound calls to prospective clients in order to solicit campaigns for the NRA
- Provided customer service to potential clientele
- Utilized multi-functioning computer software programs
- Responsible for service goals and quotas.
Education
Minnesota State University
01.2007
Murray State College
01.2005
Skills
- Sales Closing
- Sales Forecasting
- Sales Consultation
- Lead Prospecting
- Client Account Management
- Customer Service
- Complex Problem-Solving
- Process Improvement
Certification
- Licensed P&C Insurance Agent - 7 months
Timeline
Sales Rep
The Go Solution
09.2015 - Current
Production Supervisor
APAC
10.2007 - 03.2015
Customer Service Representative
APAC
06.2007 - 10.2007
Telecommunications Specialist
STRATEGIC TELECOMMUNICATIONS
05.2006 - 10.2006
Minnesota State University
Murray State College
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