Johniqua Gipson
Houston,TX
Summary
Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in QuickBooks and Microsoft Office (Word, Excel, Power Point) with in-depth understanding of training requirements for different departments and levels. Bringing over 20 years of experience in providing superior leadership, development and education. I'm dedicated to supporting organizational mission and vision while consistently improving service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Operations Manager
Wingstop
Houston, TX
09.2021 - Current
- Developed and implemented operational policies and procedures to ensure efficient district operations.
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
- Coordinated with regional staff to ensure compliance with all company standards and regulations.
- Collaborated with store managers to develop strategies to increase profits while controlling expenses.
- Organized monthly meetings with store managers to review progress towards established goals.
- Performed regular store visits to evaluate employee performance, assess customer satisfaction levels, and provide coaching as needed.
- Created reports detailing key performance indicators such as sales volume, cost of goods sold, labor costs.
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Implemented processes for tracking inventory levels across stores ensuring adequate stock levels at all times.
- Conducted periodic audits of personnel records such as timecards and payroll information.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Recruited and trained over 900 employees to enable adherence to common standards and procedures.
Certified Training General Manager
Quick Quack Car Wash
Humble, TX
01.2018 - 09.2021
- Maintain all financial responsibilities my location including but not limited to P&L statements, weekly payroll, hiring and trained all staff members.
- Maintained the general maintenance of wash including monitoring wrap speeds, hydraulic lines and fluid levels, air compressors and vacuum lines, and Hydro Flex Chemical Distributor.
- Trained over 15 General Managers and a host of Assistant Managers
- Overseen 10 store openings including staffing, hiring, leading during the 10 Days of Free, and coordinated ribbon cutting with Chamber of Commerce.
- Conducted daily quality control checks to insure perfect product quality
- Weekly deep industrial cleaning and sanitation of wash
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Presented training information via role playing, simulations and team exercises.
- Conducted evaluations of training courses to uncover areas in need of improvement.
General Manager
MOD Pizza
Houston, TX
08.2014 - 08.2017
- Overseen 2 grand openings including hiring, training, and making sure the store was ready for all inspections, also coordinated ribbon cutting with Chamber of Commerce.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Diminished financial discrepancies by monitoring projections, production and material planning and bank reconciliations.
- Processed weekly payroll, work schedules, inventories, and managed a team of over 25 team members.
Area Supervisor
Little Caesars
Houston, TX
02.2009 - 08.2014
- Maintained all financial responsibilities for my six store group including but not limited to P&L statements, monthly payroll, invoices, and grand ledgers.
- Held weekly meetings with management staff to maintain all communication from corporate level to then be implemented at store level.
- Conducted internal audits at 6 sites to verify compliance and standardization of processes across sites.
- Coordinated inventory transfers with related departments by scheduling materials to be moved to and from sites.
- Responded to customer inquiries and delivered appropriate information after carefully researching and solving issues.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Maintained safe, organized stores by keeping all sites injury free.
- Grew revenue by improving sales and service strategies.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Hired, trained, supervised and motivated team of 140 professionals to provide knowledgeable and fast service to every guest.
Education
Computer Business Systems
Texas School of Business
Houston, TX08.2006
Skills
- Team development strategies
- Verbal and writing communication
- Certified in Project Management
- Business Administration
- Finance
- Project Management
- New employee training
- Sales leadership development
- Training methods
- Financial Management
- P&L Management
- Performance Evaluations
Certification
- Food Management License - 2026
Timeline
District Operations Manager
Wingstop
09.2021 - Current
Certified Training General Manager
Quick Quack Car Wash
01.2018 - 09.2021
General Manager
MOD Pizza
08.2014 - 08.2017
Area Supervisor
Little Caesars
02.2009 - 08.2014
Computer Business Systems
Texas School of Business