JOHNIQUE SPANN
Sumter,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
FOUNDEVER
Sumter, South Carolina
07.2023 - Current
- Resolved customer issues efficiently and effectively in a fast-paced environment.
- Handled customer inquiries across various communication channels to ensure timely support.
- Engaged customers to identify needs and effectively resolve issues while providing product information.
- Provided product information and support to enhance customer experience.
- Processed billing adjustments and issued refunds to address customer service and billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with team members to improve service delivery processes.
- Assisted in training new representatives on company policies and procedures.
CASHIER
FUEL ENGERY GAS STATION
SUMTER, SC
02.2022 - 09.2023
- Ensured accurate and efficient processing of customer sales transactions.
- Received payments and issued receipts to maintain financial integrity.
- Delivered exceptional customer experiences by utilizing effective communication skills to address inquiries and resolve issues.
- Maintained stock conditions and implemented quality control measures to ensure product availability and customer satisfaction in a convenience store.
- Compiled daily cash and credit sales reports to provide supervisors and managers with accurate financial insights.
- Monitored gas levels and coordinated deliveries to ensure availability.
CASHIER
LAKEWOOD CONVIENCE STORE
SUMTER, SC
01.2022 - 04.2023
- Processed sales by scanning items, itemizing, and totaling purchases to ensure quick and accurate transactions.
- Executed transactions with precision using cash registers, minimizing errors during payment processing.
- Ensured positive customer experiences through friendly and courteous service.
- Resolved customer issues and addressed inquiries effectively.
- Scanned goods to verify pricing accuracy.
- Maintained clean and organized checkout areas.
- Bagged purchases efficiently, enhancing customer convenience and satisfaction at checkout.
MACHINE OPERATOR/LAB TECHNICIAN
SANTEE PRINT WORKS
SUMTER, SC
11.2018 - 02.2022
- Operated machines with various cloth, identifying and correcting defects to maintain quality standards.
- Lab technician- Mixed chemicals/colors for different finishing products.
- Maintained, calibrated, cleaned and tested sterility of the equipment.
- Ensured customer satisfaction by accurately matching standard colors for approval for customers and submitting approvals.
- Operate machinery and equipment according to instructions.
- Set up machinery for operation.
- Cleaned and maintained machinery and work area to uphold safety and operational standards.
ASSISTANT MANAGER
YOUNG'S CONVENIENCE STORE
SUMTER, SC
04.2017 - 11.2018
- Guided and developed the store team to meet revenue, profit, and customer service goals.
- Supervised staff daily to maintain effective store management.
- Trained new employees and managed onboarding paperwork to streamline integration.
- Assisted in the operations of the store, ensured a safe, customer-focused environment at all times.
- Assisted customers with purchases, developed customer connections, and maintained a positive attitude with every customer.
Education
HIGH SCHOOL DIPLOMA -
LAKEWOOD HIGH SCHOOL
01-2007
Skills
- Customer Service
- Contact center experience
- Customer relationship management
- Product knowledge
- Problem solving
- Detail-oriented
- Leadership
- Team leadership
- Strong work ethic
- Self-motivated
- Trustworthiness
- Professionalism
Certification
- CPR Training
Affiliations
- Assist local organizations that need assistance
Timeline
Customer Service Representative
FOUNDEVER
07.2023 - Current
CASHIER
FUEL ENGERY GAS STATION
02.2022 - 09.2023
CASHIER
LAKEWOOD CONVIENCE STORE
01.2022 - 04.2023
MACHINE OPERATOR/LAB TECHNICIAN
SANTEE PRINT WORKS
11.2018 - 02.2022
ASSISTANT MANAGER
YOUNG'S CONVENIENCE STORE
04.2017 - 11.2018
HIGH SCHOOL DIPLOMA -
LAKEWOOD HIGH SCHOOL