Johnitha Myrick
Jarratt,VA
Summary
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Clerk
USPS
Stony Creek, Virginia
06.2022 - Current
- Assisted customers with inquiries and complaints in a professional manner.
- Organized and maintained filing systems for confidential documents.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Prepared deposits according to established procedures.
- Communicated with customers and employees to answer questions or explain information.
- Assisted customers with inquiries and provided postal services at the counter.
- Managed inventory of postage supplies and ensured stock availability.
- Trained new clerks on procedures and customer service protocols effectively.
- Resolved customer complaints by providing timely and accurate information.
- Ensured compliance with postal regulations during mail handling processes.
- Utilized computer software programs to create reports, labels, forms.
- Operated cash register to process cash, check, and credit card transactions.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Entered data into computer systems accurately and efficiently.
- Troubleshot office equipment, computer hardware and software issues.
Jailer
Southside Regional Jail
Emporia, VA
02.2022 - 04.2022
- Maintained secure environment for inmates and staff by enforcing rules and regulations.
- Monitored security cameras to ensure safety of inmates and personnel.
- Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
- Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
- Supervised inmate activities such as meals, recreation time, showers.
- Prepared detailed reports regarding daily activities within the facility.
Correctional Officer
Greensville Correctional Center
Jarratt, Va
10.2017 - 01.2022
- Joined the Crisis Intervention Team (CIT)
- Joined the Special Response Team (SRT)
- Enforced resident behavior management system and wrote incident reports for infractions.
- Attended regular trainings and maintained appropriate certifications.
- Maintained correct physical head count at all times.
- Assisted in restraining violent and unruly inmates.
- Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular security checks in assigned areas to maintain safety.
- Managed inmate records and documented behaviors in daily logs.
- Trained new officers on protocols and emergency procedures effectively.
- Facilitated communication between inmates and staff to resolve conflicts.
- Monitored inmate interactions to prevent contraband and ensure order.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Guarded facility entrances to screen visitors.
StandUp Forklift Operator/ Picker
Lowes Distrubtion Center
Garysburg, NC
12.2016 - 09.2017
- Labeled boxes and placed in outbound collection areas.
- Selected products for specific routes according to pick sheets.
- Unloaded, picked, staged and loaded products for shipping.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
- Current Documented daily equipment inspections and submitted daily inspection forms to supervisor.
Customer Service Associate
Lowes Home Improvement
Franklin, VA
04.2014 - 06.2016
- Educated customers on product and service offerings.
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers daily.
- Handled customer complaints with empathy and professionalism.
- Ensured store cleanliness and organized merchandise displays.
- Processed payments using cash registers and credit card machines.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Stocked shelves, displays, and coolers with products.
Cashier/ Clerk
Cvs Pharmacy Inc.
Murfreesboro, NC
05.2013 - 06.2014
- Assessed customer needs and responded to questions.
- Rotated stock to maintain freshness.
- Operated cash register with proficiency.
- Provided professional and courteous service at all times.
Education
High School Diploma - General Education
Northampton County High School
Conway, NC06-2013
Skills
- File Maintenance
- Inventory management
- Database Entry
- Cash Handling
- Administrative Tasks
- Relationship Building
- Customer Satisfaction
- Sales Expertise
- Verbal and Writing Communication
- Telephone Etiquette
Activities
- Special Response Team Member
- Crisis Intervention Team Member
Timeline
Clerk
USPS
06.2022 - Current
Jailer
Southside Regional Jail
02.2022 - 04.2022
Correctional Officer
Greensville Correctional Center
10.2017 - 01.2022
StandUp Forklift Operator/ Picker
Lowes Distrubtion Center
12.2016 - 09.2017
Customer Service Associate
Lowes Home Improvement
04.2014 - 06.2016
Cashier/ Clerk
Cvs Pharmacy Inc.
05.2013 - 06.2014
High School Diploma - General Education
Northampton County High School