John Jairo Alvarez
AEG World Wide
Norwalk,CA
1
Language
10
years of professional experience
Dynamic front of house professional who thrives in fast paced environments. As a skilled cashier and server, I bring sharp multi-tasking abilities, quick, effective problem solving and keep operations smooth even under pressure. My genuine care for customer service and deep interpersonal communication let's me connect with guests, build rapport and turn every interaction into a positive experience.
Work History
IT Event Specialist
4 Years 8 Months- Set up and maintained AV hardware for events, providing onsite IT Support to ensure uninterrupted network performance.
- Supported Wi-Fi and Ethernet setup, including VLAN port configuration using patch panels and managed switches.
- Assisted with equipment setup/teardown, telecommunications and computer systems for various event types.
Specialist
6 Months- Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
- Understand and proactively stay up to date on Apple's products, services, purchase options and Product Zone sales processes.
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Barista/Cashier
2 Years 7 Months- Delivered fast, friendly customer service in a high-volume environment, ensuring accurate order taking and timely preparation.
- Ensured cleanliness and organization of workstations, equipment, and dining areas to meet health and safety standards.
- Delivered product knowledge and tailored recommendations to customers based on preferences and dietary needs, improving their overall experience.
Customer Service Specialist
10 Months- Delivered exceptional customer service by assisting shoppers with product selection, troubleshooting, and purchase decisions in a fast-paced retail environment.
- Resolved customer complaints and service issues efficiently, maintaining high satisfaction and loyalty.
- Collaborated with team members across departments to ensure smooth store operations and optimal customer experience.
- Maintained up-to-date knowledge of promotions, product features, and store policies to provide accurate information.
Skills
Customer Service
Point Of Sale
Digital Literacy
Adaptability
Point of sale
Teamwork
Communication
Languages
Spanish
Native or Bilingual
Timeline
Specialist
Apple
07.2025 - 01.2026Read More
IT Event Specialist
AEG World Wide
12.2021 - CurrentRead More
Barista/Cashier
Starbucks
08.2017 - 03.2020Read More
Customer Service Specialist
Best Buy
08.2016 - 06.2017Read More