John (Jamie) Bierchen
Paradigm Learning/Culture Partners
Dunedin,United States
39
years of professional experience
Highly accomplished Sales/Customer Service/Training/Human Resources professional with 30 year professional track record for high-level positions directing employee development, executing business plans, and identifying future clients and revenue streams. Proven ability to increase profits through extensive needs assessment, skillful product/service representation and development of strong customer relations. Concentration on growing company efficiency through cross-functional training and process improvements. Focus on delivering outstanding start-to-finish customer service. Dual citizenship; U.S.A./European Union (Luxembourg) and have worked in 70 countries.
Work History
Senior Consultant
30 Years 1 Month- Worked with over 1/3 of the Fortune top 60 companies to help increase profitability and efficiency. This was accomplished by working with managers on how to identify areas for process improvement and analyzing decision making to ensure maximum profitability.
- Assisted in the re-designing of the Zodiak program since its inception.
- Designated as principal consultant for numerous major organizations. My clients typically utilize me in their Management and Leadership programs.
- Design and research product improvements to focus on improving learner retention and increasing customer satisfaction. All products consistently receive a rating over 9 out of 10.
- Consistently highly rated averaging 9.8 rating out of 10
Director of Sales and Training
1 Year 6 Months- Turned around under-performing department from near dissolution to profitability in 18 months.
- Increased product sales by 46% over the previous high mark and grew department from 5% to 14% of total company revenue.
- Exceeded every monthly sales goal and became the first Sales Manager to achieve $1M in sales in a single product line.
- Exceeded 1st year's sales goal by 58%.
- Exceeded 2nd year's sales goal by 52%. This was after the sales goal was doubled from the previous year.
- Managed the only department in the organization to receive a performance bonus.
- Managed a department of 35 people. Took a de-motivated team and achieved the above results with the same team through constant communication, being consistent in my vision and management, showing a genuine interest in them, and being flexible.
V. P. of Training, Development, & Incentive Plans
4 Years- Achieved all Department Goals and Objectives while operating annually at least 26% below department budget.
- Shifted the company from an order-taking culture to a sales and services culture focused on increasing revenue and profits. Revenues (deposits) increased at least 20% annually through this culture shift. This was accomplished via the following bullet points.
- Designed and implemented Sales and Management training programs, helping to maximize revenues and increase management effectiveness. Accomplished revenue growth through focusing managers and employees on customer needs analysis, cross-selling and customer relations. Accomplished increasing management effectiveness through leadership programs reducing turnover by 28%.
- Designed and managed the company's incentive programs to focus on sales goals, cross-selling and customer satisfaction ratings.
- Implemented company-wide communications through creation of Monthly Sales newsletters, Customer Service newsletters, and Management newsletters.
- Designed the company's succession plans.
- Managed the company's secret shopper program.
- Was the Human Resources representative on the committee that was responsible for implementing the company's strategic plan.
Manager of Recruitment and Training
3 Years- Shifted the company from an order-taking culture to a sales and service culture focused on increasing revenue (deposits) and profitability. Revenues increased at least 16% annually through this culture shift. This was accomplished by implementing the following bullet points.
- Designed and implemented Sales, Customer Service, and Management training programs, helping to maximize revenue and increase workplace efficiency. Main focus was on improving sales skills and interpersonal skills.
- Designed and managed the company's retail incentive programs. Retail revenue increased between 16% - 22% annually.
- Designed and managed the company's back-office incentive program. This program focused on incentivizing back-office employees to generate retail revenue. Program achieved 72% participation.
- Initiated company-wide communications through creation of monthly Sales, Customer Service and Management newsletters.
- Managed the company's succession plans.
Education
MBA - Marketing And Human Resources
Skills
Organizational Development
Project Management
Corporate Culture Change
Profit Growth
Employee Communications
Incentive Plan Design
Needs Assessment
Succession Planning
Turnaround Management
Employee Retention
Efficiency Improvement
Relationship Building
Community Boards
President, G.A.S. P. 1983 - present, Responsible for Strategic Plan and all financial and operational decisions. Manage a volunteer base that fluctuates between 30 and 70.
President, St. Petersburg City Theatre, 2019 - present, Oversee all theatre operations.
Board Member, Marriage and Family Counseling, 1987 - 2005, Oversee all strategic and financial decisions
President, Premier Village Homeowners Association, 2006 -2010
Board Member, Highland Woods Homeowners Association, 2019 - present
Timeline
Senior Consultant
Paradigm Learning/Culture Partners
09.1996 - CurrentRead More
Director of Sales and Training
Abra Software
03.1995 - 09.1996Read More
V. P. of Training, Development, & Incentive Plans
AmSouth Bank
03.1991 - 03.1995Read More
Manager of Recruitment and Training
Goldome Savings Bank
03.1988 - 03.1991Read More
The University of Alabama
MBA from Marketing And Human Resources
Read More