Johnley Desrosiers

• Supervised daily operations, ensuring efficient vehicle handling and customer satisfaction.
• Trained and mentored valet staff on best practices and company policies.
• Implemented process improvements to enhance service speed and accuracy.
• Maintained communication with hotel management regarding service delivery standards.

• Provided exceptional customer service to enhance guest satisfaction and loyalty.
• Efficiently processed orders and managed cash transactions to ensure accuracy.
• Trained and mentored new staff on menu knowledge and service standards.
• Collaborated with kitchen staff to streamline food preparation and delivery processes.

Greet guests, providing recommendations on hookahs flavor and menu items, and answer questions about the products.

Prepare assemble and maintain hookahs, including cleaning equipment and replacing bowls.

Ensure all hookah equipment is properly functioning and presentable.

Providing customer service and maintaining a clean and safe environment.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Managed front desk operations, ensuring efficient check-in and check-out procedures.
• Coordinated guest services, addressing inquiries and resolving issues promptly.
• Maintained accurate records of guest interactions and reservations using property management software.
• Trained new staff on customer service protocols and front desk procedures.