John Love Bowers III
San Jose,CA
Summary
Exemplary background in sales and customer service, with excellent written and verbal communication skills. Proficient in Windows, Mac OSX, and familiar with all current internet navigation techniques Advanced knowledge of Microsoft Office and AS400 operating system with custom billing/distribution applications Superior analytical and problem-solving ability, with technical emphasis in testing, research and development Leadership, training, and management.
Overview
20
20
years of professional experience
Work History
Statewide Pricing Manager & Beer Portfolio Manager
Southern Glazer’s Wine & Spirits
04.2021 - Current
- The duties of the Managerial role is identical to the last with an added 86 suppliers to maintain
- Managing the Pricing Analyst and Coordinator
- Analyzed customer data to develop targeted pricing strategies for improved customer satisfaction and revenue growth.
- Communicated effectively across various organizational levels regarding changes in prices or promotions that impacted business operations.
- Demonstrated adaptability in responding quickly to changing market conditions, allowing the company to stay ahead of competitors and maintain profitability.
- Conducted competitor analysis to identify opportunities for competitive advantage through innovative pricing tactics.
- Provided ongoing training and support to sales representatives on best practices for negotiating deals with clients based on value-based pricing principles.
- Increased profitability by implementing strategic pricing initiatives and monitoring market trends.
- Improved company market share by adjusting prices based on market dynamics and customer demand patterns.
- Streamlined pricing processes for increased efficiency, reducing manual work and potential errors.
- Reduced operational costs by identifying inefficiencies in current pricing systems and processes.
Pricing Coordinator, Pricing Department
Southern Wine & Spirits
11.2010 - 05.2015
- Find pricing for liquor and wine items that have arrived in the north and the south and activate them for sell.
- Enter Blitz, floating combos, and regular combos into the system for use by the sales force.
- Enter Special Pricing into Chain accounts & Customer accounts for special discounts on particular products.
- Place certain items that need to be discontinued on Employee sale for company use.
- Place certain items on Item Reduction that we are no longer going to carry.
- Communicate on a daily basis with Executives and VP’s to ensure pricing information is correct and to maintain an accurate pricing database.
- Update pricing on several different brands to ensure the customer is getting the best discounts.
Accounts Receivable, Customer Assistance
Southern Wine & Spirits
03.2007 - 11.2010
- Extensive sales support and administration for two merchandising teams, responsible for all broad market and chain accounts in Sacramento County
- Integral part of call center/customer service team, accountable for handling incoming calls with efficiency and professionalism, responsibilities including analyzing customer accounts, credit checking, and order processing
- Completed various AR functions including reconciliation/processing of account payments and verification of adjustments
- Explanation and enforcement of Department of Alcoholic Beverage Control regulations and company policies
- Partnering with colleagues such as sales professionals, warehouse management and purchasing/pricing departments to ensure inventory requested by the customer is in-stock, priced correctly and available for shipment.
- Trusted to work calmly under time pressure, organizing and maintaining accurate customer records to reflect account status while efficiently resolving any and all customer concerns
- Cross-trained in Imaging Dept, to Batch/Import & Process all invoices from previous day
Web Master
Antioch Baptist Church
03.2008 - 11.2010
- Efficient management of Church’s website, responsible for updating all information weekly, plus implementing frequent upgrades and improvements, in order to assist and serve congregation and local community
Production Engineer
Hospira
04.2006 - 11.2006
- Performed critical analysis and testing of medical devices before distribution to hospitals
- Responsible for the assembly of medical pumps plus calibration and programming of various internal mechanisms
- Frequently composed and submitted comprehensive reports on all mechanical problems and/or failures
D/R Technician
Milestone Technologies, Inc.
11.2005 - 06.2006
- Synchronized the de-installation and reinstallation of numerous desktop and laptop systems
- Assembled extensive inventory notes for presentation to supervisors
- Utilized company’s move communication flow
- Responded to service requests of Help end users, resolving system issues, acting as liaison between customers and project team
Education
Bachelors of Science Degree - Business Information Systems, Business Administration
San Jose State University
San Jose, CA02.2005
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DeVry University
Fremont, CASkills
- Sales
- Customer Service
- Written Communication
- Verbal Communication
- Windows
- Mac OSX
- Internet Navigation
- Microsoft Office
- AS400 Operating System
- Billing Applications
- Distribution Applications
- Analytical Skills
- Problem-Solving
- Testing
- Research and Development
- Leadership
- Training
- Management
- Pricing software proficiency
Timeline
Statewide Pricing Manager & Beer Portfolio Manager
Southern Glazer’s Wine & Spirits
04.2021 - Current
Pricing Coordinator, Pricing Department
Southern Wine & Spirits
11.2010 - 05.2015
Web Master
Antioch Baptist Church
03.2008 - 11.2010
Accounts Receivable, Customer Assistance
Southern Wine & Spirits
03.2007 - 11.2010
Production Engineer
Hospira
04.2006 - 11.2006
D/R Technician
Milestone Technologies, Inc.
11.2005 - 06.2006
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DeVry University
Bachelors of Science Degree - Business Information Systems, Business Administration
San Jose State University
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