Johnmark Rivera
Admissions Specialist
City of Industry,CA
Summary
Attentive Admissions Specialist offering three years of success in postsecondary education sector, including application review, data verification and student advisement. Positively fosters university mission and drives enrollment to facilitate growth.
Overview
1
1
Language
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Admissions Specialist
LABI College
La Puente, CA
06.2019 - Current
- Completed admissions duties with timeliness and accuracy.
- Communicated with students to explain application process and answer questions.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Provided clerical support to academic administration officials and admissions team.
- Answered phones, called prospects and handled initial email contacts for applicants to associate and bachelor program.
Customer Service Representative
Advance America
Lancaster, CA
09.2016 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Arts - Business And Administration
Vanguard University of Southern California
Costa Mesa, CA 08.2020 - Current
Associate of Arts - Bible And Ministry
LABI College
La Puente, CA 08.2017 - 05.2019
Skills
Application processing
Data verification
Student retention
Instructional planning
Database Management
Student relationship development
Strong oral and written communication skills
Timeline
Bachelor of Arts - Business And Administration
Vanguard University of Southern California
08.2020 - Current
Admissions Specialist
LABI College
06.2019 - Current
Associate of Arts - Bible And Ministry
LABI College
08.2017 - 05.2019
Customer Service Representative
Advance America
09.2016 - 02.2019