John Maverick Concepcion
East Elmhurst
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Seven Distributions LLC
03.2024 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Team Leader, Sales Operations
Amazing Grace Restaurant
02.2021 - 11.2023
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Increased overall profitability by optimizing pricing strategies based on market research and competitive analysis.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
Crew Member
Gray’s Papaya (Fast Food)
03.2019 - 01.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Education
STEM Curriculum -
University of Northern Philippines
Vigan City03.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff supervision
- Workload management
- Retail operations
Certification
Department of Health certification (DOH NY)
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Assistant Manager
Seven Distributions LLC
03.2024 - 12.2024
Team Leader, Sales Operations
Amazing Grace Restaurant
02.2021 - 11.2023
Crew Member
Gray’s Papaya (Fast Food)
03.2019 - 01.2021
STEM Curriculum -
University of Northern Philippines
Similar Profiles
BRIANNA BETTELLIBRIANNA BETTELLI
Executive Administrative Assistant at PJ Distributions LLCExecutive Administrative Assistant at PJ Distributions LLC
Nathan YandleNathan Yandle
Sales Representative at Seneca Distributions LLCSales Representative at Seneca Distributions LLC
William Cole AnninWilliam Cole Annin
Transportation Manager at Customized Distributions LLCTransportation Manager at Customized Distributions LLC
Daniela Davila VeizagaDaniela Davila Veizaga
Cashier and Supervisor at FoodcellarcoCashier and Supervisor at Foodcellarco
Syeda FatimaSyeda Fatima
Real Estate Agent at Telemundo RealtyReal Estate Agent at Telemundo Realty