Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Michael Salmon

Glendale,AZ

Summary

Self-motivated bringing proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Merchant Support Representative

Progressive Leasing
11.2018 - Current
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers, managers and store representatives.
  • Created, prepared, and delivered contracts & leasing agreements for various departments.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Data Entry on both customer and store accounts.
  • Post payments (ACH & CC)
  • Process refunds
  • Place orders on behalf of customers


BEA Agent

Selectrow
06.2017 - 08.2018
  • Prepare ROW agreements to owners.
  • Make contact with property/building owners.
  • Facilitate discussions between client and owners/customers
  • Process signed agreements

Education

High School Diploma -

Deer Valley High School
Glendale, AZ
05.2011

Skills

  • Customer Needs Assessments
  • Active Listening
  • Customer Service Process Improvement
  • Individual Support
  • Critical Thinking
  • Client Support
  • Time Management
  • Complex Problem-Solving
  • Staff Support
  • Team Support

Timeline

Merchant Support Representative

Progressive Leasing
11.2018 - Current

BEA Agent

Selectrow
06.2017 - 08.2018

High School Diploma -

Deer Valley High School
John Michael Salmon