John Michael Tinio
Fresno,CA
Summary
A committed student with a plethora of customer service experience eager to leverage exceptional communication and interpersonal skills in a professional setting. Have a strong knowledge and experience in Networking and Ethical Hacking concepts and tools as well.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista -Shift Lead
Triplearies LLC (Seventea)
Fresno, Calironia
08.2022 - 07.2024
- Resolved customer complaints or referred them to a manager as needed.
- Monitored the performance of staff to ensure that quality standards were met.
- Kept accurate records of employee attendance, hours worked, and tips earned during each shift.
- Ensured that all employees followed health and safety regulations at all times.
- Provided guidance and mentoring to junior baristas on techniques for making tea-based beverages.
- Resolved conflicts between employees in a professional manner while maintaining a positive work environment.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Conducted regular staff meetings to share updates and gather feedback for improvements.
- Monitored equipment maintenance, scheduling repairs and servicing to avoid operational disruptions.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Greeted guests with pleasant smile and superior customer service.
Education
Associate of Science - Computer Information Technology
Fresno City College
Fresno, CA12-2024
Skills
- Supply Ordering
- POS System Operation and Troubleshooting
- Excellent Communication
- Menu development
- Barista Training
- Shift Scheduling
- Excellent Troubleshooting skills in all kinds of technology related problems
- Experience with Networking tools such as Wireshark, nmap, and networking utility tools within the Linux and Windows OS
- Experience with programming languages such as C and Python
- Experience with Packet Tracer
- Built my own Virtual Machine based Pentesting and Networking Lab
- Experience with Pentesting tools such as Metasploit and BEeef
- Familiar with Excel
Languages
Tagalog
Native/ Bilingual
Accomplishments
- Spring 2024 Dean's List Honor Student
Certification
- Classes took in College: CompTIA A+, Network+, Security+.
Timeline
Barista -Shift Lead
Triplearies LLC (Seventea)
08.2022 - 07.2024
Associate of Science - Computer Information Technology
Fresno City College