Johnna Brandon
Wichita,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Quality Assurance Coordinator
DB Schenker
Wichita, KS
05.2022 - Current
- Maintained accurate records of all Quality Control tests performed throughout the manufacturing process.
- Collaborated with other team members to perform internal QA audits.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Kept records of quality reports and statistical reviews.
- Placed Z6 reservations through SAP
- Input inventory adjustments through SAP and WMS
- Created and maintained a weekly SR&R report
- Researched and corrected inventory mismatch reports both in SAP and WMS
- Ensured all records from Quality Inspection are up to date and the quantities are correct
- Part verification through SAP and EWI
- Working with other teams and departments to ensure inventory us correct
- Expediting Z6 orders
Member Advocate
Faneuil
Wichita, KS
08.2020 - 05.2022
- Responded to member inquiries and requests for services via phone, email, and in person.
- Provided guidance on insurance policies and procedures to members.
- Assisted members with understanding their benefit plans and coverage options.
- Resolved member complaints efficiently and effectively.
- Maintained accurate records of all interactions with members.
- Processed membership applications, renewals, changes, and cancellations.
- Performed data entry tasks related to membership information updates.
- Interfaced with other departments to ensure timely resolution of issues.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Completed relevant insurance and other claim forms.
QC, Aero Tech Engineering
Maize, KS
07.2019 - 03.2020
- Responsible for filling out and releasing work orders, ensuring engineering was correct and signing off on the work orders, also responsible for completing certificates of conformance for aircraft customers, was also responsible for receiving parts into stock, ensuring paperwork was correctly filled out, all processes were complete and quantity was correct while also making sure the cost to price ratio was correct.
Masking, 3P Processing
Wichita, KS
03.2019 - 05.2019
- Working for 3P Processing, masking, unmasking, verifying quality and previous masking of airplane parts via drawings and written instructions, verifying accuracy of paperwork, masking for teflon, paint and anodized parts, layup, masking for goop
- Data Entry
Elite Staffing
Wichita, KS
02.2019 - 03.2019
- Credit Union Association under Elite Staffing doing data entry for credit unions, submitting Stop Pays
- Closed Accounts, Rejected Checks, Bursting Checks, mail, faxing letters to credit unions and scanning in documents, 10 key.
Layer pick operator
DB Schenker
Wichita, KS
04.2017 - 11.2018
- Kitting, receiving, inventory, picking parts, verifying part number and quality, maintaining daily picking goals, working with quality control, receiving and prepping.
Account Manager
ARSI
Wichita, KS
11.2016 - 04.2017
- Outbound Collections, calling customers in regards to current accounts in the office, updating information, closing out paid off accounts, starting legal procedures, taking payments, verifying employment.
Receptionist and Administrative Assistant
Adecco
Wichita, KS
09.2016 - 11.2016
- General clerical duties and responsibilities, answering phones, sending faxes and emails, Inventory control, stocking, scheduling, filing documents and checking references for applicants
- Also worked with First student under Adecco
- Responsible for answering phones, faxing paperwork over to Wichita school district, filing and correcting information on spreadsheets.
Reservation Specialist
Starwood Hotels and Resorts
Wichita, KS
04.2015 - 09.2016
- Responsible for incoming calls, Arranging travel needs and special accommodations, managing client sensitive information, and billing questions and concerns.
Billing Specialist
Convergys, T
Wichita, KS
07.2014 - 04.2015
- Responsible for billing questions and payments, ordering or cancelling services, and checking for service availability.
Crew member
Wendy's
Wichita, KS
03.2014 - 08.2014
- Responsible for taking orders, expediting orders, taking payments, stocking and cleaning restaurant.
Machine Operator
American Stitch Co
Mountain Home, AR
10.2013 - 02.2014
- Responsible for operating sewing machines, cleaning the machines, quality control and keeping track of daily numbers while ensuring to meet a daily quota.
Crew member
McDonalds
Mountain Home, AR
06.2013 - 11.2013
- Responsible for taking orders, expediting orders, running two registers at once, cleaning duties including kitchen and dining area, and checking food quality.
Crew member
Wendy's, Mountain Home
, AR
02.2013 - 06.2013
- Responsible for running payment window, taking and expediting orders, insuring the restaurant was clean at all times, food prep.
Education
GED -
Adult Education Center
Skills
- Quality Management Systems
- Technical Knowledge
- Corrective Actions
- Critical Thinking Skills
- Relationship Building
- Document Control
- Visual Inspections
- Customer Service
- Experience with SAP
- WMS
- Dematic systems
- Inventory management
- Cycle Counting
- Inventory Control
- SAP
- Audit Counts
Timeline
Quality Assurance Coordinator
DB Schenker
05.2022 - Current
Member Advocate
Faneuil
08.2020 - 05.2022
QC, Aero Tech Engineering
07.2019 - 03.2020
Masking, 3P Processing
03.2019 - 05.2019
Elite Staffing
02.2019 - 03.2019
Layer pick operator
DB Schenker
04.2017 - 11.2018
Account Manager
ARSI
11.2016 - 04.2017
Receptionist and Administrative Assistant
Adecco
09.2016 - 11.2016
Reservation Specialist
Starwood Hotels and Resorts
04.2015 - 09.2016
Billing Specialist
Convergys, T
07.2014 - 04.2015
Crew member
Wendy's
03.2014 - 08.2014
Machine Operator
American Stitch Co
10.2013 - 02.2014
Crew member
McDonalds
06.2013 - 11.2013
Crew member
Wendy's, Mountain Home
02.2013 - 06.2013
GED -
Adult Education Center