Johnna Brissette
Pepperell,MA
Summary
Adept 911 Emergency Dispatcher from Town Of Ayer, excelling in high-stress communication and prioritization. Demonstrated ability to manage emergency situations with patience and advanced memory retention, ensuring swift, accurate coordination among units. Proven track record in enhancing response efficiency and maintaining rigorous training standards, embodying key customer service and CJIS expertise.
Overview
15
15
years of professional experience
Work History
911 Emergency Dispatcher
Town Of Ayer
10.2008 - 06.2023
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- CJIS representative. Maintaining and updating records and running monthly reports.
Education
High School Diploma -
Ayer Shirley Regional High School
Ayer, MA06.1981
Skills
Patience and Tolerance
Memory retention
Prioritization
Customer service
Ability to communicate effectively with others in highly stressful situations
Maintain current trainings and standards
Timeline
911 Emergency Dispatcher
Town Of Ayer
10.2008 - 06.2023
High School Diploma -
Ayer Shirley Regional High School