Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
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Johnna Dornan

Johnna Dornan

Aurora,CO

Summary

Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges. Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

President Volunteer

Komfort 4 Kidz
Aurora, CO
12.2011 - Current
  • Successfully created 501C3 by submitting all required legal documents with state governments.
  • Implemented and increased sponsorship successfully through collaboration in every state that we donated to, by involving local Children's Hospitals, local schools, NHL teams, NFL teams and University level sports teams across the United States.
  • Resolved issues and recommended actions based on sponsorships, inventory and numbers of bags needed at any given time.
  • Reviewed concerns of constituents to determine required governmental action.
  • Created and made appropriate documentation annual budgets, and completed all federal and state taxes.
  • Maintained up to date understanding of local, regional, national and international news and developments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Developed growth plans by identifying key clients, key targets and priority service lines.
  • Generated and implemented business strategies to increase revenue while executing operational base development.
  • Created business process flows to identify opportunities for improvement.
  • Determined performance goals and offered tactics for achieving milestones.

Human Resources Coordinator

GardaWorld Security
Englewood, CO
05.2023 - 12.2023
  • Knowledge of HR concepts, principles and practices related to staffing and talent management, Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Consults on and ensures all pre-employment requirements are met to include position management, eligibility to work in the United States, requirements for a Denver Guard license were able to be met.
  • Ensured all payroll was completed properly and submitted to the corporate office.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Initialized background checks for potential new hires.
  • Explained human resources policies and procedures to employees.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Answered employee questions during entrance and exit interview processes.
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
  • Organized and delivered training by scheduling, and providing training to new and current employees.
  • Advised leadership and personnel on driving HR policies.
  • Assisted in employee recruitment and hiring.
  • Provided employee orientation and training programs for new hires.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Organized employee directories and updated individual contact information through WINTEAM
  • Scheduled meetings with employees to address concerns and grievances.
  • Scheduled random drug testing for employees to diminish regularity risks.

Education

MBA - Business Administration

University of Phoenix
Lone Tree, CO
08.2006

Bachelor of Science - Social Work

Metropolitan State University of Denver
Denver, CO
05.2004

Associate of Science - Criminal Justice

Chaminade University of Honolulu
Honolulu, HI
12.1999

Skills

  • Committee Leadership
  • Policy Review
  • Staff Management
  • Good Work Ethic
  • Active Listening
  • Reliable & Trustworthy
  • People Skills
  • Team Building
  • Customer Service
  • First Aid/CPR
  • Data Management
  • Supervision & Leadership
  • Planning & Organizing
  • Relationship Building
  • Organizational Skills
  • Critical Thinking
  • Training & Development
  • Problem Resolution
  • Microsoft Office
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Computer Skills
  • Team Management
  • Flexible Schedule

Accomplishments

  • Implemented a new HIV/AIDS training program for the NSGA Chesapeake Naval Base. Trained over 4000 active duty members and community members.
  • Trained several hundred personnel in a matter of 6 months.

Training

  • First Aid and CPR good Through Aug 2025
  • Cryptologic Technician Collection - US Navy 1993-1998
  • Morse Code C School
  • Signals Analyst A school
  • Red Cross HIV/AIDS Instructor Course
  • Currently working on a computer analyst certification through IBM

Timeline

Human Resources Coordinator

GardaWorld Security
05.2023 - 12.2023

President Volunteer

Komfort 4 Kidz
12.2011 - Current

MBA - Business Administration

University of Phoenix

Bachelor of Science - Social Work

Metropolitan State University of Denver

Associate of Science - Criminal Justice

Chaminade University of Honolulu

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Johnna Dornan