Johnna Emans
Puyallup
Summary
Johnna is a bubbly, motivational worker, always striving for the most efficient and organized performance in her working environment, while keeping a smile on her face. With a passion for human connection she excels with customer service and communication having 2 years worth of experience in this field. She values hard work, honesty, in addition to building a strong team relationship at work.
Overview
4
4
years of professional experience
Work History
Server
Cogir senior living
Tacoma
09.2024 - Current
- Presented menus and answered questions regarding items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service to ensure satisfaction.
- Garnished dishes and beverages to serve visually appealing menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Filled condiments and napkin containers during slack periods.
- Provided exceptional service to high volume of daily customers.
Retail Sales Associate
American Eagle Outfitters, Inc
Tacoma
05.2024 - 10.2024
- Recommended, selected and located merchandise based on customer desires.
- Answered questions about current promotions and resolved issues according to store policies.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Promoted special offers and discounts to encourage additional purchases.
- Ticketed, arranged and displayed merchandise to promote sales.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints in a professional manner.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Handled returns and exchanges according to company policies.
- Created price tags and merchandise signs for new items.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Provided excellent customer service, resolving issues and answering queries promptly.
Retail Worker
Original house of doughnuts
Lakewood
05.2023 - 10.2024
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Managed cash register operations using POS system and processed sales and returns.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Provided training and support to new staff members.
Assistant Ballet Teacher
Metropolitan Ballet Of Tacoma
Tacoma
09.2021 - 06.2022
- Teaching proper ballet technique to children ages 3-5.
- Leading fun and inclusive physical activities for youth.
- Communicating children’s performance in class with parents.
- Problem solving to keep a peaceful and welcoming environment for all youth and families.
- Instructed classes using effective teaching methods that engage all learners.
- Mitigated learning gaps and effectively delivered curriculum to students.
- Provided individualized instruction to help students improve their skills in a variety of dance techniques.
Education
High School Diploma -
Gravelly Lake K-12 Academy
Lakewood, Washington06-2024
Skills
- Customer service
- Team collaboration
- Time management
- Calm demeanor
- Food safety
- Strong work ethic
- Cleanliness standards
- Server training
- Cash handling
- Performance improvement
Timeline
Server
Cogir senior living
09.2024 - Current
Retail Sales Associate
American Eagle Outfitters, Inc
05.2024 - 10.2024
Retail Worker
Original house of doughnuts
05.2023 - 10.2024
Assistant Ballet Teacher
Metropolitan Ballet Of Tacoma
09.2021 - 06.2022
High School Diploma -
Gravelly Lake K-12 Academy