Open To Work
Johnna Hamilton
Tompkinsville,KY
Summary
Results-driven sales and operations leader with a proven track record of driving revenue growth, developing high performing teams, and building lasting customer relationships across retail, technical support, business development, and B2B sales environment. Recognized for maintaining the number one district ranking for three consecutive years as a multi-store sales manager, earning top five regionally and top 25 companywide consistently. throughout, ranking number one on geek squad computing service team, & achieving worldwide placement for Apple services performance ranking.
Experienced in sales leadership, account management, customer success, recruiting, training, technical troubleshooting, consultative selling, and operational management. Proven ability to lead teams, exceed performance goals, solve complex customer challenges, and deliver exceptional customer experience while driving business results. Skilled in salesforce CRM, business development, relationship management, technical support, process improvement, and cross functional collaboration.
Known for combining strong leadership, competitive drive, and customer focused problem-solving to consistently exceed expectations and create measurable business impact.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
Span Tech Llc
Glasgow, KY
06.2025 - Current
- Created innovative conveyor system concepts through AutoCAD, focusing on client-specific requirements and functionality.
- Facilitated preparation of sales presentations and product demonstrations for client engagement.
- Managed comprehensive documentation of customer interactions utilizing Salesforce CRM software.
- Facilitated strategic collaboration among team members to design and execute innovative sales tactics.
- Cultivated and maintained strong customer relationships to support business growth.
- Orchestrated collaboration between multiple departments, including engineering and manufacturing, to enhance project outcomes.
- Delivered timely and precise quotes to customers, enhancing service efficiency.
- Assisted distributors, integrators, and end users in achieving project goals.
Supported collaboration between distributors and end users to facilitate communication.
Helped end users effectively utilize products through direct engagement. - Developed and maintained strategic relationships with key accounts to drive business growth.
Sales/Territory/Hiring Manager
Premium Retail Services Inc
Bowling Green, KY
05.2021 - 06.2025
- Secured rapid advancement from sales representative to multistore manager, exemplifying leadership and sales excellence within a three-month timeframe.
- Implemented strategic initiatives to ensure consistent performance across four home stores, adapting to manage up to eight locations during times of need
- Oversaw staffing operations for multiple locations while providing support to district team members in staffing stores.
- Conducted in-store training sessions to equip new employees with essential skills and knowledge.
- Developed and delivered comprehensive training sessions for multiple sales managers across the region to improve sales strategies.
- Managed district-wide Discord platform, facilitating effective information exchange and community engagement.
- Sustained top sales performance across district team, achieving number one ranking for three consecutive years in postpaid and prepaid activations.
- Facilitated sales of third-party services for major carriers, including AT&T, Verizon, T-Mobile, and others.
- Advised customers on wireless phone plans and accessories, enhancing product knowledge and satisfaction.
- Managed device activation protocols, ensuring compliance with technical specifications and standards.
- Maintained top 5 regional position to enhance competitive standing.
- Achieved recognition as a top performer, placing in the top 25 percent of company personnel.
- Formulated and implemented initiatives aimed at enhancing revenue stability while fostering employee retention.
District Manager
Premium Retail Services Inc
Columbia, SC
05.2024 - 08.2024
- Coordinated efforts for the establishment of 28 new locations, focusing on operational management and regional expansion strategies.
- Led strategic operational initiatives to enhance store performance and drive revenue growth.
- Developed and implemented training programs for management teams, fostering employee development and retention.
- Analyzed sales data to identify trends, optimizing inventory management and product placement strategies.
- Coordinated cross-functional teams to ensure alignment on brand objectives and promotional activities.
- Conducted performance evaluations, providing constructive feedback to boost team productivity and morale.
- Established key performance indicators to measure success and improve operational efficiency across districts.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Navigated career path from temporary role back to primary territory responsibilities.
IOS Technical / Apple Pay/ ITunes Advisor
Kelly Connect/Apple
Remote
01.2020 - 02.2021
- Provided expert product support and troubleshooting for Apple devices, enhancing customer satisfaction.
- Analyzed and corrected billing issues in iTunes and App Store to ensure customer satisfaction.
- Supported users in regaining access through efficient password reset and account recovery assistance.
- Guided customers in navigating Iclou and Apple Pay services to enhance user experience.
- Oversaw resolution processes for refund and fraud support cases.
- Managed refund inquiries and fraud incident response initiatives.
- Collaborated with cross-functional teams to develop solutions addressing customer needs and concerns effectively. Including Goldman Sachs bank
- Maintained comprehensive knowledge of Apple products, ensuring accurate information dissemination to clients.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Established and maintained positive client relationships through attentive and responsive service.
- Operated effectively in a high-pressure, fast-paced remote call environment.
- Achieved recognition as 55th worldwide in Apple Services, reflecting commitment to excellence in service delivery.
- Developed expertise in all three lines of business within six months, effectively managing diverse call types to support customer needs.
- Resolved hardware issues through efficient management of in-store appointments, leading to increased customer satisfaction.
Facilitated in-store consultations for hardware problems, resulting in quick resolutions and enhanced customer experiences. - Facilitated warranty inquiries and provided support to ensure compliance with company policies.
Computing Service Technician
Sitel/Best Buy Geek Squad
Glasgow, KY & Remotely
01.2016 - 02.2020
- Provided remote technical support by securely connecting to customers, computers and devices to diagnose, troubleshoot, and resolve software operating system, networking, email, security and performance issues
- Diagnosed and repaired electronic devices such as desktop computers, laptops, printers, networking equipment, operating systems, software applications, and cyber security solutions while providing optimal functionality for customer satisfaction.
- Oversaw scheduling of service appointments, consistently achieving high levels of customer satisfaction.
- Consistently recognized as highest performer on Geek Squad team, demonstrating outstanding customer service skills.
- Delivered technical support, resolving complex issues promptly to enhance user experience.
- Educated customers on device usage and maintenance, improving product longevity and performance.
- Maintained and sold service plans, protection, plans, software solution, and technology upgrades based on customer needs.
- Collaborated with other departments to streamline service processes, reducing turnaround times effectively.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to strict PPI guidelines
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, and coaches reflecting dedication to delivering exceptional service quality.
Sales & Finance Consultant
P&B Auto Sales
Tompkinsville, KY
08.2010 - 02.2016
- Managed daily dealership operations for buy here pay here automotive dealership, including customer account management, payment processing, collections, collection, financial record keeping.
Education
High School Diploma -
Monroe County High School
Tompkinsville, KY05.2006
Social Work
Western Kentucky University
Glasgow, KYSkills
- Sales leadership
- Business development
- Account management
- Customer success
- Consultative selling
- Territory management
- Team leader
- Recruiting and training
- Salesforce CRM
- AutoCAD
- Technical support
- Customer retention
- Revenue growth
- Operations management
- Apple systems
- Microsoft office suite and teams
- Material handling systems
- Technical support
- Onboarding and training
Timeline
Inside Sales Representative
Span Tech Llc
06.2025 - Current
District Manager
Premium Retail Services Inc
05.2024 - 08.2024
Sales/Territory/Hiring Manager
Premium Retail Services Inc
05.2021 - 06.2025
IOS Technical / Apple Pay/ ITunes Advisor
Kelly Connect/Apple
01.2020 - 02.2021
Computing Service Technician
Sitel/Best Buy Geek Squad
01.2016 - 02.2020
Sales & Finance Consultant
P&B Auto Sales
08.2010 - 02.2016
Social Work
Western Kentucky University
High School Diploma -
Monroe County High School