JohnNae Strickland
Middletown,Ohio
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Ensemble
07.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Pharmacy Technician
Kroger
06.2022 - 11.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Manager
Penn Station
05.2018 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
No Degree - Medical Assisting
U.S. Career Institute
Fort Collins, CO01-2025
High School Diploma -
Warren County Career Center
Lebanon, OH05-2021
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Epic
Timeline
Patient Access Representative
Ensemble
07.2024 - Current
Pharmacy Technician
Kroger
06.2022 - 11.2022
Manager
Penn Station
05.2018 - 05.2022
No Degree - Medical Assisting
U.S. Career Institute
High School Diploma -
Warren County Career Center
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