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JOHNNETTA RANDALL
Duluth,GA
Summary
Supported healthcare insurance operations and hospitality management with over 8 years of experience. Assisted members with advocacy for Medicare dental benefits and resolved conflicts effectively. Contributed to operations management and team leadership while delivering compassionate, family-centered service that met productivity, quality, and compliance standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Delta Dental Insurance – Medicare Operations
2022.01 - Current
- Respond to complex inquiries about Medicare dental coverage and claims.
- Educate members on benefits and claims processes.
- Document interactions in CRM systems while keeping HIPAA compliance.
- Meet productivity and quality benchmarks.
- Escalate complex cases appropriately.
- Remote
Front Office Manager
The Lafayette Hotel
2018.04 - 2021.12
- Supervised and scheduled 25+ employees.
- Managed guest relations and conflict resolution.
- Oversaw payroll, cash handling, and reconciliation.
- Coordinated interdepartmental operations.
Education
Bachelor of Arts - Interdisciplinary Studies (Concentration in Social Science)
Southern University at New Orleans
12.2025
Associate of Social Science - undefined
Nunez Community College
12.2015
Medical Assistant Diploma - undefined
Everest Institute
12.2008
High School Diploma - undefined
John Foster Dulles High School
05.2006
Skills
Achieved seamless operation of AS400, Oracle, and Opera POS systems, enhancing overall productivity Delivered efficient payroll software solutions and maximized Microsoft Office capabilities for team collaboration Improved HIPAA compliance and expedited Medicare claims processing through effective use of CDT codes for PPO/HMO plans Elevated team performance through strategic leadership and mentoring initiatives
CORE COMPETENCIES
- Customer & Member Advocacy
- Medicare & Dental Insurance Support
- Conflict Resolution & Case Escalation
- Operations & Office Management
- Payroll, Scheduling & Timekeeping
- Team Leadership & Staff Development
- Community Engagement
- Training & Coaching
Timeline
Delta Dental Insurance – Medicare Operations
2022.01 - Current
Front Office Manager
The Lafayette Hotel
2018.04 - 2021.12
Bachelor of Arts - Interdisciplinary Studies (Concentration in Social Science)
Southern University at New Orleans
Associate of Social Science - undefined
Nunez Community College
Medical Assistant Diploma - undefined
Everest Institute
High School Diploma - undefined
John Foster Dulles High School