Open To Work
Johnnie Burch
LeHigh Acres,Florida
Work Preference
Summary
Dynamic professional with a proven track record at Millennium Physician Group, excelling in patient care and customer service. Expertise in data analysis and interdepartmental collaboration led to consistent improvements in patient satisfaction scores while ensuring compliance and accurate record-keeping. Strong problem resolution and program development skills contribute to success in fast-paced environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Associate Patient Care Specialist
Millenium Physician Group
Fort Myers, FL
12.2022 - 07.2025
- As an Associate Patient Specialist, I provided an exceptional patient experience.
- Consistently excelled in Customer Survey percentages
- Performed as a Liaison between providers, and patients.
- Was trained and equipped to handle evolving needs.
- Maintained accurate patient records.
- Trained and proficient with the Athena software.
Operations Manager
OFFICE SYSTEMS INSTALLATION INC
Rockford, IL
04.2021 - 09.2022
- Developed and implemented plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or eco-friendly containers, dynamic distribution networks, warehouse renovations, or fuel efficiency
- Developed and implemented plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design
- Supervised the activities of workers engaged in receiving, storing, testing, and shipping products or materials
- Prepared and managed departmental budgets
- Prepared or directed preparation of correspondence, reports, and operations, maintenance, and safety manuals
- Negotiated with carriers, warehouse operators, or insurance company representatives for services and preferential rates while building strong long-lasting relationships
- Utilized ATS/CRM systems and databases
Addiction and Relapse Prevention Coordinator
ROCKFORD RESCUE MISSION
Rockford, IL
08.2011 - 04.2021
- Supported Men's Life Recovery Program and residential databases and statistics
- Collaborated with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs
- Assisted clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support
- Counseled or aided family members to assist them in understanding, dealing with, or supporting the client or patient
- Implemented DSM 5 criteria while assessing applicants
- Increased social work knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes
- Completed and maintained accurate records or reports regarding the patients' histories and progress, services provided, or other required information
- Interviewed clients, reviewed records, and conferred with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program
- Coordinated activities with courts, probation officers, community services, or other post-treatment agencies
Paratransit Driver
MV TRANSPORTATION INC
Grand Rapids, MI
07.2010 - 08.2011
- Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride
- Trained on proper 4 point securement of mobility devices and Trapeze Dispatching process
- Handled passenger emergencies or disruptions
- Assisted passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes
- Inspected vehicles, and check gas, oil, and water levels prior to departure
Education
GED - High school diploma or GED
Loves Park, IL06.2013
Skills
- Statistics
- MS Office
- Case Management
- Needs Assessment
- Communication skills
- Maintaining Compliance
- Problem Anticipation and Resolution
- Interdepartmental Collaboration
- Planning and Implementation
- Program Development
- Typing
- Customer service
- Data analysis
- Patient record management
Certification
- Driver's License
- BLS Certification
- Substance Abuse Counseling Certification
Military Service
United States Marine Corps, United States, Basic Marine, 06/01/82
References
References available upon request.
Timeline
Associate Patient Care Specialist
Millenium Physician Group
12.2022 - 07.2025
Operations Manager
OFFICE SYSTEMS INSTALLATION INC
04.2021 - 09.2022
Addiction and Relapse Prevention Coordinator
ROCKFORD RESCUE MISSION
08.2011 - 04.2021
Paratransit Driver
MV TRANSPORTATION INC
07.2010 - 08.2011