Johnnie Jackson Jr
UPS Supply Chain Solutions
Petersburg,VA
1
Certification
Results-driven Independent Contractor Courier with UPS Supply Chain Solutions, bringing strong client relationship building, workload management, and safety compliance. Known for timely deliveries, clear communication, and maintaining reliable daily performance through route optimization and careful handling of packages. Experienced in organizing multiple stops, tracking delivery details, and adapting to changing schedules and needs in fast-paced environments.
Work History
Independent Contractor Courier
29 Years 9 Months- Delivered small computer parts up to about 150 lbs local and long distance in my vehicle SUV.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Followed safety protocols and operational standards to maintain reliable daily performance.
- Communicated exceptions and discrepancies to supervisors for prompt resolution.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Verified package information to check for accuracy and completeness.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Contacted customers to confirm delivery details and locations.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Utilized GPS navigation systems to navigate faster routes.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Followed company policies and procedures during shift.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Greeted recipients, delivered packages and parcels, and acquired proper signatures for all deliveries.
- Maintained organized manifests and documentation for efficient daily courier operations.
- Assisted customers with pickup requests, status updates, and delivery instructions.
- Conducted pre-trip vehicle inspections to support safe, reliable transportation.
- Communicated with dispatch to resolve route changes, delays, and delivery exceptions.
- Loaded and unloaded shipments while protecting fragile items from damage.
- Verified delivery information, signatures, and chain-of-custody requirements for secure handoffs.
- Delivered time-sensitive shipments using efficient routes and accurate stop sequencing.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Verified shipment labels, documentation, and contents for accuracy and compliance.
- Loaded and unloaded freight using safe material handling and equipment procedures.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project's scope without compromising results.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Scanned packages at pickup and drop-off to maintain shipment tracking accuracy.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Increased delivery capacity by organizing packages effectively in vehicle.
- Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
- Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
- Ensured compliance with transportation regulations, maintaining clean driving record.
- Improved company reputation with consistent, reliable deliveries.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
- Enhanced customer satisfaction by delivering packages promptly and accurately.
- Reduced delivery times, optimizing routes based on traffic and weather conditions.
- Ensured vehicle safety and reliability, performing regular maintenance checks.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
- Improved route efficiency with meticulous planning and GPS technology.
- Addressed customer feedback constructively, resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
- Followed safety procedures and regulations to protect packages and vehicles.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Handled receipt, storage, identification and delivery of products for clients.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Tracked delivery status and updated customers for expected delivery time.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Processed payments and handled cash transactions to secure proper compensation.
- Properly documented all specimens received using Software.
Education
Auto And Mechanic New York State Inspection - Auto Mechanic
Skills
Client relationship building
Workload management
Deadline adherence
Safety compliance
Route optimization
Customer service
Time management
Problem solving
GPS navigation
Record keeping
Certification
TWIC transportations worker identification credential
Timeline
Independent Contractor Courier
UPS Supply Chain Solutions
01.1997 - 2026Read More
Delahanty Automotive And Trucks
Auto And Mechanic New York State Inspection from Auto Mechanic
Read More