Johnnie Williams

• Negotiated rates with third party logistics vendor.

• Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
• Evaluated route plans to identify potential improvements in fuel consumption costs.
• Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
• Resolved customer complaints in a professional manner while maintaining high standards of customer service.
• Prepared invoices for billing purposes after confirming completeness of deliveries.
• Tracked all shipments using GPS technology in order to provide real-time updates.
• Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
• Communicated with third-party logistics providers regarding pick-up and delivery times and locations.

• Participated in team meetings designed to discuss solutions for difficult cases or improve overall workflow processes.
• Performed skip tracing techniques to locate missing or hard-to-find customers.
• Reviewed accounts for bankruptcy filings to identify potential risks associated with debt recovery efforts.
• Consistently met departmental goals for total number of successful recoveries per month.
• Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
• Ensured all collection activities complied with applicable laws and regulations.
• Verified accuracy of account information and updated records accordingly.
• Advised customers of necessary actions and strategies for debt repayment.
• Met demands of busy collections group by performing high volume of daily calls.