Johnnie Pilar Aldan
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Gallery Lead
Hyatt Place Airport
Orlando
04.2024 - Current
- Guest Interaction- Greet guests warmly, manage check-in/check-out processes, and provide personalized service to enhance the guest experience. Such as answering inquiries, handling requests, and resolving issues professionally.
- Front Desk Operations- Operate the reception area, manage reservations, process payments, and use point-of-sale (POS) systems for transactions. Maintain cleanliness and organization of the front desk and surrounding areas.
- Multitasking- Handle multiple tasks, such as answering phones, managing guest flow, and coordinating with other departments.
- Brand Experience: Create a brand-specific (Hyatt) experience by offering exceptional service and maintaining a clean, inviting environment. This includes managing guest amenities and ensuring high standards of guest satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
Guest Experience Manager
Cava Sodo
Orlando
03.2023 - 04.2024
- Guest Experience Leadership- Deliver outstanding customer service by addressing guest needs, resolving complaints promptly, and creating a positive, memorable dining experience. Ensures every guest interaction aligns with CAVA's core values of positivity, transparency, humility, fanaticism, and thoughtfulness.
- Team Management- Partner with the General Manager to motivate and lead team members. This includes coaching staff, fostering a positive team culture, and training employees on customer service standards to turn guests into 'fanatics.'
- Operational Support- Oversee daily operations in the kitchen and dining room, ensuring high standards of food safety, quality, and cleanliness. Develop Culinary Leads to maintain consistency in food preparation and service.
- Standards and Safety- Uphold a safe, welcoming environment for both guests and staff. This involves maintaining alertness, adhering to safety protocols, and ensuring compliance with company policies.
- Collaboration- Work closely with the General Manager and other departments to streamline operations and enhance the overall guest experience.
Sales Associate
Crocs Retail Florida Mall
Orlando
12.2022 - 06.2023
- Customer Service: Provide world-class service using Crocs' C.H.A.R.M (Crocs) or V.I.B.E.S (HEYDUDE) service models, educating customers about products, promotions, and events. Engage with customers to create memorable shopping experiences, including helping them customize shoes with Jibbitz charms.
- Sales and Performance: Collaborate with store management to improve personal key performance indicators (KPIs) through sales-driven techniques. Promote loyalty programs and meet sales goals to contribute to store success.
- Store Operations: Assist in various departments, including product placement, visual merchandising, and stock room management. Handle tasks like POS system management, stock replenishment, pricing, markdowns, and maintaining store cleanliness and recovery standards.
- Asset Protection: Adhere to policies for shortage prevention, inventory control, and compliance to safeguard company assets.
- Team Collaboration: Contribute to a positive team environment by sharing suggestions, ideas, and concerns. Support team members in daily operations and foster a fun, energetic workplace culture.
Education
High school diploma -
University High School
Orlando, FLSkills
- Cash handling
- Food Safety
- Food Preparation
- Packaging
- Food handling
- Retail sales
- Shift management
- Food Production
- Food Service
- Hotel experience
- Customer service
- Guest services
- Front desk
- Kitchen Experience
- POS
- Team management
- Hospitality
- Restaurant experience
- Cleaning Experience
Certification
Driver's License, 03/01/21, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Gallery Lead
Hyatt Place Airport
04.2024 - Current
Guest Experience Manager
Cava Sodo
03.2023 - 04.2024
Sales Associate
Crocs Retail Florida Mall
12.2022 - 06.2023
High school diploma -
University High School