Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chelsea Jackson

Tampa,FL

Summary

Dynamic leader with proven expertise in staff management and exceptional customer service, honed at CreatinDuo Llc. Skilled in training and mentoring, I significantly enhanced team productivity and customer satisfaction. Expert in multitasking and deadline-oriented tasks, I bring a strong work ethic and goal-oriented approach to achieve outstanding results.

Overview

12
12
years of professional experience

Work History

Supervisor

CreatinDuo Llc
Ruskin, FL
05.2021 - Current
  • Manage daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Bartender/Server

Chili's Restaurant
Lithia, FL
12.2015 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.

Receptionist/Quote Coordinator

Stan Weaver & Co
Tampa, FL
04.2013 - 10.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

High School Diploma -

Brandon High School
Brandon, FL
05.2008

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Deadline-oriented
  • Sales Support

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].

Timeline

Supervisor

CreatinDuo Llc
05.2021 - Current

Bartender/Server

Chili's Restaurant
12.2015 - 03.2020

Receptionist/Quote Coordinator

Stan Weaver & Co
04.2013 - 10.2015

High School Diploma -

Brandon High School
Chelsea Jackson