Chelsea Jackson
Tampa,FL
Summary
Dynamic leader with proven expertise in staff management and exceptional customer service, honed at CreatinDuo Llc. Skilled in training and mentoring, I significantly enhanced team productivity and customer satisfaction. Expert in multitasking and deadline-oriented tasks, I bring a strong work ethic and goal-oriented approach to achieve outstanding results.
Overview
12
12
years of professional experience
Work History
Supervisor
CreatinDuo Llc
Ruskin, FL
05.2021 - Current
- Manage daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Bartender/Server
Chili's Restaurant
Lithia, FL
12.2015 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Receptionist/Quote Coordinator
Stan Weaver & Co
Tampa, FL
04.2013 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Brandon High School
Brandon, FL05.2008
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Strong multitasking
- Liquor, beer, and wine knowledge
- Deadline-oriented
- Sales Support
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Supervisor
CreatinDuo Llc
05.2021 - Current
Bartender/Server
Chili's Restaurant
12.2015 - 03.2020
Receptionist/Quote Coordinator
Stan Weaver & Co
04.2013 - 10.2015
High School Diploma -
Brandon High School