Johnny Brown
Ontario,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Stone Brewing
Pasadena, CA
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
The State Restuarant
Rancho Cucamonga, CA
05.2021 - 08.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Restaurant Manager
Lazy Dog Restaurant and Bar
Rancho Cucamonga, CA
01.2016 - 04.2021
- Recruit, hire, train, and coach over 100 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards
- Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste
- Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program
- Planned and executed off site events and catering
- Controlled cost and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Familiar with local restaurant marketing
- Trained new staff and managers on company culture and standards
- Ability to handle high volume and fast pace
- Negotiate and resolve guest issues
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
Buffalo Wild Wings
Rancho Cucamonga, CA
01.2009 - 01.2015
- Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions
- Created and implemented staff health and safety standards compliance training program, achieving a score of 98% from the Board of Health
- Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits
- Implemented Service standards and use of pivot points
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue
- Kept facility compliant with health codes, sanitation requirement and license regulations, alleviating potentially heavy fines
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Capitalized on opportunities to advance operation and mixology knowledge, enhancing customer service with refined and current expertise.
Expeditor, Server
Cheesecake Factory
01.2007 - 01.2009
- Manage orders and accompany financial transactions utilizing digital point of sales systems
- Knowledgeably recommended menu items based on customer’s needs, preferences, allergies and dietary restrictions as well as upselling complementary dishes and drinks
- Used drink knowledge for wine, cocktail and beer pairings
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Server, Banquet server
Dave and Busters
01.2007 - 01.2008
- Followed safe food handling processes
- Arranged banquet area with tables and chairs
- Draped tables with table cover, folded napkins and sat silverware on table
- Assisted in food storage and proper disposal after events
- Greeted and seated guest in a courteous manner
- Served drinks in cocktail and gaming area
- Served guest in fast paced environment and managed time for an optimal experience for each guest
- Assisted other teammates to achieve maximum efficiency during peak times.
Bartender, dishwasher
Red Lobster
01.2004 - 01.2007
- Ensured maintenance of food and hygiene in accordance with local standards and guidelines
- Oversaw cleanliness of dining room and BOH throughout day
- Mixed drinks for bar patrons as they dined or waited for tables
- Fostered repeat business by getting to know guest and their orders
- Compiled nightly sales numbers and profits and accurately completed accounting task at end of night.
Education
High School Diploma -
JOHN MUIR HIGH SCHOOL
Pasadena, CA06.2002
Skills
Accounting & Budgeting
Proficient with POS systems
Excellent interpersonal and communication skills
Poised under pressure
Experienced in most restaurant positions
Fun and energetic
Leadership and team building
Operations Management
Effective leader
Inventory Control
Employee Scheduling
P&L Management
Hobbies and Interests
- Sports
- Travel
- Craft foods and cocktails
- Cooking
- Hiking
- Family time
Certification
- ServSafe Food Handler's Certification
- Cicerone Certified Beer Server
Timeline
General Manager
Stone Brewing
08.2022 - Current
General Manager
The State Restuarant
05.2021 - 08.2022
Restaurant Manager
Lazy Dog Restaurant and Bar
01.2016 - 04.2021
Restaurant Manager
Buffalo Wild Wings
01.2009 - 01.2015
Expeditor, Server
Cheesecake Factory
01.2007 - 01.2009
Server, Banquet server
Dave and Busters
01.2007 - 01.2008
Bartender, dishwasher
Red Lobster
01.2004 - 01.2007
High School Diploma -
JOHN MUIR HIGH SCHOOL