Open To Work
Johnny Cain
Chattanooga,TN
Summary
Dynamic HR professional with a proven track record at Volkswagen Group of America, excelling in employee relations and conflict resolution. Expert in strategic planning and regulatory compliance, I successfully streamlined hiring processes, enhancing productivity and retention. Adept at training and development, I foster a collaborative workplace culture that drives organizational success.
Overview
33
33
years of professional experience
Work History
Employee Relations Specialist
Volkswagen Group of America
Chattanooga, Tennessee
01.2024 - Current
- Facilitated employee grievance processes, achieving fair resolutions while ensuring compliance with regulations.
- Mediated disputes between employees, fostering a positive and collaborative work environment.
- Collaborated with HR to implement initiatives that enhanced staff retention and fostered a supportive workplace culture.
- Developed training programs on workplace policies and employee rights to enhance awareness.
HR Generalist
Autokiniton
Lebanon , TN
10.2022 - 10.2023
- Managed benefits policies to improve employee retention by 20%.
- Streamlined hiring process, reducing time-to-hire by 30%.
- Facilitated onboarding, cutting time by 20%.
- Implemented training programs that boosted employee productivity by 15%.
- Developed engagement strategies to raise employee morale by 10%.
HR Generalist
Adient
Nashville, TN
01.2022 - 10.2022
- Sourced candidates through targeted outreach and networking efforts.
- Conducted screening interviews to assess qualifications and cultural fit.
- Coordinated interview schedules with hiring team to streamline hiring process.
- Compiled employment offers and facilitated acceptance processes to ensure timely onboarding of new hires.
- Guided salary negotiations to align expectations with budget constraints.
- Performed background checks to verify candidate integrity and suitability.
- Managed employee onboarding process to promote smooth transition into company culture.
- Ensured compliance with reporting laws and records retention requirements.
HR Generalist
G4S Security Customs Protection Officers
Nashville, TN
01.2021 - 01.2022
- Conducted screening interviews to assess candidate fit and qualifications
- Identified potential candidates through various channels
- Drafted comprehensive employment offers for selected candidates
- Facilitated salary negotiations to align candidate expectations with hiring manager budget
- Executed thorough background checks on potential hires
- Oversaw employee onboarding process to ensure a smooth transition for new hires
- Works with immigration for visas for foreign hires
HR Generalist
Amazon
Nashville, TN
01.2020 - 01.2021
- Identified potential job candidates through various channels
- Performed initial screening interviews to assess candidate suitability
- Compiled and prepared comprehensive employment offers for selected candidates
- Facilitated salary negotiations, aligning candidate expectations with organizational budget
- Oversaw onboarding process, enhancing new employee integration and engagement
- Ensured adherence to legal requirements for reporting and records retention
- Collaborated with immigration specialists to secure visas for foreign employees
Diamond Consultant
Shane Company
Franklin, TN
01.2019 - 01.2020
- Maximized sales and profitability through targeted strategies and customer engagement.
- Managed jewelry sales operations.
- Provide a superior customer experience and ensure customer retention.
- Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
- Resolved and followed up on customer escalations to ensure satisfaction.
- Delivered customer support to assist with inquiries and issues.
- Maintain or exceed Company and store standards for closing sales, productivity per hour.
- Learn, perfect, and utilize all Company sales methods, training, and philosophies.
- Ensure proper merchandise appearance and security according to Company and store guidelines.
- Constantly strive for personal improvement and development by maintaining product knowledge, Competitive information, Company marketing and sales philosophies, and industry and market conditions.
- Monitored sales and key performance indicators for analysis.
- Presented products to clients
Device Replacement Onboarding Expert
Asurion Insurance
Nashville, TN
01.2018 - 01.2020
- Provide onboarding assistance to customers seeking advice on how to activate their mobile device
- Evaluated customers' mobile needs and recommended processes to enhance customer satisfaction
- Tested customers' mobile devices to ensure optimal performance
- Provided leadership with insights to improve service performance
Analyst
Deloitte and Touche
Hermitage, TN
01.2017 - 01.2018
- Analyzed technical problems and proposed recommendations for re-engineering to D&T management
- Strong analytical, research and problem solving, skills with the ability to analyze large amounts of data to draw alternative conclusions
- Monitored complaint data to identify trends, summarizing and communicating insights to leadership for further analysis and compliance risk mitigation
- Ensure that business requirements and needs are properly delivered to D&T customers
- Provided Tier I & Tier II support to end users, accurately entering tickets into Service Now to facilitate prompt resolution of issues
- Provided guidance to users in troubleshooting issues by utilizing information center tools.
- Tracked FMLA, long-term and short-term leaves, including bereavement leaves, to ensure compliance and support employee needs
Human Resource Representative
Wallenius Wilhelmsen Logistics
Canton, MS
01.2016 - 01.2017
- Administered employee benefits and retirement programs, supporting employee satisfaction and retention.
- Coordinated 401(k) profit-sharing and health benefits plans, optimizing employee financial wellbeing.
- Complete new employee enrollments.
- HR development and training
- Implemented health and safety protocols, enhancing workplace safety standards.
- Industrial relations and personnel administration
- External/Internal Communication
- Production organization and Involvement of Personnel
Human Resources Business Partner
NISSAN NORTH AMERICA
Canton, MS
01.2003 - 01.2016
- Facilitated new-hire orientation, covering payroll, benefits, policies, and company procedures.
- Streamlined screening process for employee hiring.
- Audited employee time reporting for accuracy and monitored weekly attendance.
- Recommended disciplinary actions and executed employee termination procedures.
- Developed full position descriptions for job openings.
- Analyzed benefits programs as a part of overall employee compensation packages.
- Managed stock options plans and health and life insurance benefits.
- Studied plans and made recommendations for changes in benefits offered.
Substitute Teacher
JACKSON PUBLIC SCHOOLS
Jackson, MS
01.2000 - 01.2003
- Planned lessons tailored to diverse learning styles, enhancing student comprehension and participation.
- Implemented behavior management strategies, reducing instances of misconduct and promoting a respectful classroom.
- Maintained positive classroom learning environment to foster student engagement.
Consumer Products Specialist
SKYTEL (an MCI WorldCom Company)
Jackson, MS
01.1999 - 01.2003
- Developed engaging presentations of product lines to showcase features for new and existing clients, enhancing product understanding.
- Trained inter-company personnel on complete product lines, fostering knowledge and driving sales and product development.
- Managed daily operations and ensured compliance with company policies.
- Developed training materials for new staff and conducted orientation sessions.
- Collaborated with cross-functional teams to streamline communication processes.
Diamond Consultant
SERVICE MERCHANDISE
Jackson, MS
01.1998 - 01.2000
- Advised clients on diamond selection, tailoring recommendations to occasion and personal preferences.
- Discussed diamond affordability with clients, aligning options with their financial capacities.
- Advised clients on diamond selection and customization options.
- Educated customers about diamond characteristics and care tips.
- Assisted in creating unique jewelry designs for special occasions.
Store Manager
FRIEDMAN’S JEWELERS
Jackson, MS
01.1993 - 01.1998
- Led store team to achieve sales targets and improve operational efficiency.
- Analyzed sales figures and interpreted trends to support strategic planning.
- Negotiated plan costs and offerings with representatives to obtain optimal pricing for employees.
Education
Master of Business Administration - Business
Belhaven University
Jackson, MSBachelor of Business Administration - Business Administration
Belhaven University
Jackson, MSProfessional Human Resources - Certified Professional
Society of Human Resources Managers
Skills
- Employee Relations
- Conflict Resolution
- Mediation techniques
- Recruiting and Hiring
- New hire onboarding
- Training and Development
- Performance plans
- Talent development
- Compliance expertise
- Assessment techniques
- Data-driven decision making
- Office coordination
- Attendance management
- Payroll
- Benefits administration
- Benefits
- ADP Workforce Now proficiency
- HireRight
- SAP expertise
- WorkDay
- Kronos expertise
- Strategic analysis
- Interpersonal skills
- Oral skills
- Records management
Community Affiliations
- Habitat for Humanity Volunteer Home Builder
- Boy Scout of America Sponsor
- Volunteer for Local Stewpot Chapter
- United Way Sponsor
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$85000/yr - $200000/yrTimeline
Employee Relations Specialist
Volkswagen Group of America
01.2024 - Current
HR Generalist
Autokiniton
10.2022 - 10.2023
HR Generalist
Adient
01.2022 - 10.2022
HR Generalist
G4S Security Customs Protection Officers
01.2021 - 01.2022
HR Generalist
Amazon
01.2020 - 01.2021
Diamond Consultant
Shane Company
01.2019 - 01.2020
Device Replacement Onboarding Expert
Asurion Insurance
01.2018 - 01.2020
Analyst
Deloitte and Touche
01.2017 - 01.2018
Human Resource Representative
Wallenius Wilhelmsen Logistics
01.2016 - 01.2017
Human Resources Business Partner
NISSAN NORTH AMERICA
01.2003 - 01.2016
Substitute Teacher
JACKSON PUBLIC SCHOOLS
01.2000 - 01.2003
Consumer Products Specialist
SKYTEL (an MCI WorldCom Company)
01.1999 - 01.2003
Diamond Consultant
SERVICE MERCHANDISE
01.1998 - 01.2000
Store Manager
FRIEDMAN’S JEWELERS
01.1993 - 01.1998
Master of Business Administration - Business
Belhaven University
Bachelor of Business Administration - Business Administration
Belhaven University
Professional Human Resources - Certified Professional
Society of Human Resources Managers