Johnny Colon
New York
Summary
Detail-oriented professional with a strong background in retail operations. Expertise in staff scheduling, cash handling, and conflict resolution, contributing to a seamless store experience and improved customer satisfaction.
Overview
10
10
years of professional experience
Work History
Store Manager
UPNYC
New York City
01.2016 - 08.2025
- Oversaw daily store operations and maintained high standards of customer service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Coordinated staff schedules to maintain adequate coverage during peak hours, enhancing customer service experience.
- Trained new employees on store policies and customer engagement techniques.
- Conducted inventory checks and optimized stock levels to align with customer demand.
Education
High School Diploma -
John F. Kennedy Highschool
New York City06-1995
Skills
- Store operations
- Inventory management
- Cash handling
- Retail analytics
- Store opening and closing procedures
- Staff training
- Customer engagement
- Team leadership
- Customer service
- Effective communication
- Conflict resolution
- Adaptability
- Reliable
- Operational efficiency
Languages
Spanish
Native/ Bilingual
Timeline
Store Manager
UPNYC
01.2016 - 08.2025
High School Diploma -
John F. Kennedy Highschool