Johnny Creasy
Overview
17
17
years of professional experience
2011
2011
years of post-secondary education
Work History
Medical group scheduler
Plains Regional Medical Center
Clovis, New Mexico
07.2021 - Current
- Scheduled patient appointments using electronic health record systems.
- Coordinated with medical staff to optimize daily patient flow.
- Managed calendar for multiple healthcare providers efficiently.
- Assisted in developing scheduling protocols for improved efficiency.
- Communicated with patients to confirm and reschedule appointments.
- Maintained accurate records of patient interactions and scheduling changes.
- Scheduled and confirmed appointments.
- Trained new staff on scheduling software and procedures effectively.
- Handled incoming calls and directed callers to appropriate department or employee.
- Received and distributed mail, letters and packages.
Call Center Representative
AT&T
Lubbock, Texas
01.2019 - 05.2021
- Assisted customers with billing inquiries and account management issues.
- Provided technical support for mobile devices and services to enhance user experience.
- Resolved customer complaints efficiently through active listening and problem-solving skills.
- Trained new representatives on company policies and procedures to ensure consistency in service delivery.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
Lead Teller
Wells Fargo
Lubbock, Texas
01.2015 - 01.2019
- Supervised tellers to ensure accurate cash handling and transactions.
- Managed daily operations, including balancing cash drawers and verifying deposits.
- Trained new staff on customer service standards and banking procedures.
- Implemented security measures to protect assets and prevent fraud.
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Audited teller transactions for accuracy prior to submission for processing.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Conducted regular audits of operational processes to identify areas for improvement.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
1st Assistant Manager
Big 5 Sporting Goods
Lubbock, Texas
01.2009 - 01.2015
- Assisted in daily store operations and team management.
- Trained staff on customer service techniques and product knowledge.
- Managed inventory levels and organized stockroom efficiently.
- Oversaw cash handling procedures and maintained financial accuracy.
- Resolved customer inquiries and complaints with effective solutions.
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Conducted weekly meetings with team members to discuss customer service issues.
- Coordinated special events such as in-store promotions, charity drives.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Developed and implemented strategies for increasing sales revenue.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Supervised staff to ensure efficient operation of the store.
- Enforced loss prevention measures within the store environment.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Clovis High School
Clovis, New MexicoSkills
Leadership development
Appointment scheduling
Protocol development
Patient communication
References
References available upon request.
Timeline
Medical group scheduler
Plains Regional Medical Center
07.2021 - Current
Call Center Representative
AT&T
01.2019 - 05.2021
Lead Teller
Wells Fargo
01.2015 - 01.2019
1st Assistant Manager
Big 5 Sporting Goods
01.2009 - 01.2015
Clovis High School