Johnny Dillard
Westland,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Catcher - Quality Assurance
Lasting Impressions
04.2024 - Current
- Inspect and verify t-shirts during various stages of printing process to ensure adherence to design specifications and quality standards
- Collaborate with printing team to troubleshoot and resolve issues related to print quality, color accuracy, and alignment
- Develop and implement inspection procedures to maintain consistency and quality across production batches
- Document and report findings, ensuring timely resolution of any discrepancies
- Conduct final quality checks before shipping to ensure customer satisfaction and compliance with orders.
Mail Sorting Specialist (Temp)
Randstad
01.2024 - 04.2024
- Opened and processed large quantities of confidential mail for a key client, maintaining confidentiality and accuracy throughout the sorting process
- Prepared incoming mail for scanning by opening, sorting, and organizing documents according to established procedures for efficient digital processing
- Performed various ad hoc duties as assigned, demonstrating flexibility and the ability to adapt to changing priorities.
Barista
Starbucks
08.2023 - 11.2023
- Strategically prioritized tasks to ensure efficiency and speed
- Delivered legendary customer service to all customers by acting with customer comes first attitude and creating genuine connections
- Supported with store procedures including, opening or closing store, cash handling, and safety and security
- Maintained a clean and organized workspace for customers and partners
- Highly adaptable, effectively balanced multiple priorities and quickly learned new systems, processes, and recipes.
Customer Experience Associate I
Conduent
07.2023 - 08.2023
- Field support calls from users with inquiries regarding software, connectivity, and similar concerns
- Perform troubleshooting techniques via phone to identify and resolve issues
- Accurately process and document call interactions using tracking software
- Maintain updated knowledge of company products and services to better provide customer support and service solutions.
Mail Sorting Specialist
Randstad
04.2023 - 05.2023
- Opened and processed large quantities of confidential mail for key client, maintaining confidentiality and accuracy throughout sorting process
- Prepared incoming mail for scanning by opening, sorting, and organizing documents according to established procedures for efficient digital processing
- Performed various ad hoc duties as assigned, demonstrating flexibility and ability to adapt to changing priorities.
Inventory Specialist
Joyology
02.2023 - 03.2023
- Receive, label, and stock product throughout store, taking into consideration attractive merchandising based on current sale product
- Follow F.I.F.O
- Method when stocking product to reduce waste and ensure freshness of product
- Assist fellow employees with troubleshooting inventory issues
- Maintain a working knowledge of hundreds of products, their locations, and their application(s).
Cheesemonger
Busch's Market
05.2022 - 01.2023
- Prepped a large variety of cheeses and accompanying products
- Maintained, filled cheese section by packaging, weighing and labeling product
- Upheld high standards of guest service through every encounter, including hand selling, cross merchandising, educational handouts and educating other key associates
- Assisted with demonstrations and other store events
- Maintained department shelf conditions and cleanliness including completing price changes, shelf and display sign maintenance; and execute new and discontinued items
- Kept current on food trends and new items relevant to department.
Tax Resource Specialist
Amrock
04.2020 - 10.2021
- Gather property tax information for escrow account purposes for the extent of client's mortgage
- Complete Tax Disclosures for tax orders by gathering information via internet, mail, tax searches, and phone calls to over 20,000 taxing authorities in all 50 states
- Engage in compilation and analysis of tax bills in order to accurately calculate projected tax amounts
- Communicate with appropriate internal teams to expedite client orders as needed.
Technical Support Representative
Thomson Reuters
11.2019 - 01.2020
- Answered large amount of inbound calls and managed them in a timely manner
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Logged detailed call information in ticketing system
- Maintained working knowledge of tax software in order to better assist customers.
Psychometric Services Officer I
Wayne State University
07.2018 - 03.2019
- Maintained up-to-date roster of Wayne State University School of Medicine students
- Ordered, co-built, and administered National Board of Medical Examiners exams for medical students
- Answered inquiries and resolved problems regarding test administration, methods and procedures for students, faculty, counselors and outside organizations
- Provided accommodations to students with disabilities to meet their unique needs and learning styles.
Client Technical Analyst
CDK Global
02.2018 - 07.2018
- Received inbound client/associate inquiries via phone, e-mail, and online ticket
- Logged cases, recorded information, established resolution time, provided follow-up assistance/escalated issue
- Assessed issues and established course of action to guide the client to timely resolution of inquiry
- Used troubleshooting skills to solve problems with malfunctioning software applications and recommended corrective action.
E-Mail Analyst
CDK Global
10.2017 - 02.2018
- Created cases in Salesforce for incoming service requests
- Worked in a team environment and assisted team members on various administrative issues
- Provided other ad hoc support and duties as assigned.
Cashier
A Market by Sava
07.2016 - 10.2016
- Transported food items and stock and arranged to provide aesthetic satisfaction
- Provided courteous and genuine customer service to give patrons enjoyable experience
- Ensured food items are stored and washed properly in accordance with health code.
Pharmacy Technician
Meijer Inc
10.2014 - 07.2016
- Collected, organized, and evaluated necessary patient information
- Prepared, dispensed, and distributed medications under supervision of licensed pharmacist
- Protected patient medical records and personal information by adhering to HIPAA rules and regulation.
Education
Advanced Certificate - Digital Media Arts
Washtenaw Community College
Ann Arbor09.2017
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti04.2014
Skills
- Customer Service
- Tech Support
- Tax Experience
- Soft Skills
- Microsoft & Macintosh
- Time management
- 10 key typing
- Computer literacy
- Word processing
- Troubleshooting
- Coachability
- Expert Problem Solving
Timeline
Catcher - Quality Assurance
Lasting Impressions
04.2024 - Current
Mail Sorting Specialist (Temp)
Randstad
01.2024 - 04.2024
Barista
Starbucks
08.2023 - 11.2023
Customer Experience Associate I
Conduent
07.2023 - 08.2023
Mail Sorting Specialist
Randstad
04.2023 - 05.2023
Inventory Specialist
Joyology
02.2023 - 03.2023
Cheesemonger
Busch's Market
05.2022 - 01.2023
Tax Resource Specialist
Amrock
04.2020 - 10.2021
Technical Support Representative
Thomson Reuters
11.2019 - 01.2020
Psychometric Services Officer I
Wayne State University
07.2018 - 03.2019
Client Technical Analyst
CDK Global
02.2018 - 07.2018
E-Mail Analyst
CDK Global
10.2017 - 02.2018
Cashier
A Market by Sava
07.2016 - 10.2016
Pharmacy Technician
Meijer Inc
10.2014 - 07.2016
Advanced Certificate - Digital Media Arts
Washtenaw Community College
Bachelor of Science - Psychology
Eastern Michigan University
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