Johnny Erazo
Los Angeles,CA
Summary
Results-driven professional with a strong background in business operations and security. Demonstrated expertise in implementing effective strategies to optimize organizational efficiency and mitigate risks. Proven track record of successfully leading cross-functional teams and driving business growth through innovative solutions. Adept at identifying opportunities for process improvement and implementing cost-effective measures to enhance productivity. Committed to delivering exceptional results while maintaining a focus on the highest standards of security and compliance.
Overview
6
6
years of professional experience
Work History
Contracted Account Manager
Ghost Security
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Red Cross Independent CPR Instructor
CPR AND MORE
01.2023 - 08.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Promoted classroom safety, collaboration, and best practices.
- Provided license certification to students
Armed Bouncer (part Time)
Rose King Security
09.2023 - 04.2024
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
Extensive Patrol Officer
Legion Corporation
10.2023 - 02.2024
- Extensive 8 hours walk patrol around the city
- Providing security to shop owners around the DTSM area
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Executive Protection/Lead Estate Security Agent
Allied Consulting and Security
11.2022 - 12.2023
- Spearheaded contract extension negotiations with a billion-dollar family, increasing security coverage from 8 to 24 hours
- Managed property security, including CCTV monitoring and hazard identification
- Provided executive protection and logistical support for high-profile clients
- Transitioned from full-time to on-call status due to a desire for professional growth
Account Manager and Technician
Simple Decon
09.2020 - 02.2022
- Managed administrative tasks, including sales reporting and client inquiries, with efficiency
- Coordinated sales events and maintained CRM database integrity
- Conducted market research to identify leads and opportunities for business expansion
- Maintained a high level of professionalism while working under pressure in emotionally challenging environments.
11 Bravo Infantryman
Army
02.2019 - 08.2019
- participated in military exercise, and armed combat training
- Strengthened physical fitness levels within the unit by leading rigorous workout routines and motivating others to maintain peak performance condition.
- Contract for airborne training
Education
HS -
Deploma
Skills
- CRM Software
- Market Research
- Event Scheduling
- Time Management
- Negotiation
- Account managing
- Armed security
- Problem Solving
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
References
- Sargent N Nathan 8186689757 army
- Douglas E +1 (747) 888-2730 brother
- Raul S (818) 855-0120 supervisor
Timeline
Contracted Account Manager - Ghost Security
02.2024 - Current
Extensive Patrol Officer - Legion Corporation
10.2023 - 02.2024
Armed Bouncer (part Time) - Rose King Security
09.2023 - 04.2024
Red Cross Independent CPR Instructor - CPR AND MORE
01.2023 - 08.2024
Executive Protection/Lead Estate Security Agent - Allied Consulting and Security
11.2022 - 12.2023
Account Manager and Technician - Simple Decon
09.2020 - 02.2022
11 Bravo Infantryman - Army
02.2019 - 08.2019
Fulton College Prep - HS,
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