Johnny Helgren
Hayden,ID
Summary
Dynamic Operations Manager with a proven track record at The Great PNW, enhancing operational efficiency and customer satisfaction. Excelled in problem-solving and team leadership, reducing order processing times significantly. Known for exceptional multitasking and reliability, fostering strong customer relationships and a safe, productive work environment. Skilled in operations management and customer service, consistently achieving and surpassing goals.
Overview
15
15
years of professional experience
Work History
Operations Manager
The Great PNW
10.2019 - Current
- Take care of all the ins and outs of the warehouse, making sure all inventory is correct, fulfilling individual customers orders and wholesale orders in a timely manner, order and organize all warehouse supplies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean, orderly work environment free of hazards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
Server/Bartender
The Floating Green Restaurant
03.2019 - 10.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Warehouse Worker
USOC
06.2017 - 02.2019
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
Server/Bartender
Outback Steakhouse
08.2009 - 09.2017
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
Coeur D' Alene High School
Coeur D'Alene, ID06-2009
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Strong multitasking
- Highly reliable
Timeline
Operations Manager
The Great PNW
10.2019 - Current
Server/Bartender
The Floating Green Restaurant
03.2019 - 10.2019
Warehouse Worker
USOC
06.2017 - 02.2019
Server/Bartender
Outback Steakhouse
08.2009 - 09.2017
High School Diploma -
Coeur D' Alene High School
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