Johnny Helgren
Hayden,ID
Summary
Dynamic Operations Manager with a proven track record at The Great PNW, enhancing operational efficiency and customer satisfaction. Excelled in problem-solving and team leadership, reducing order processing times significantly. Known for exceptional multitasking and reliability, fostering strong customer relationships and a safe, productive work environment. Skilled in operations management and customer service, consistently achieving and surpassing goals.
Overview
15
15
years of professional experience
Work History
Operations Manager
The Great PNW
Spokane, WA
10.2019 - Current
- Take care of all the ins and outs of the warehouse, making sure all inventory is correct, fulfilling individual customers orders and wholesale orders in a timely manner, order and organize all warehouse supplies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean, orderly work environment free of hazards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
Server/Bartender
The Floating Green Restaurant
Coeur D'Alene, ID
03.2019 - 10.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Warehouse Worker
USOC
Irvine, CA
06.2017 - 02.2019
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
Server/Bartender
Outback Steakhouse
Foothill Ranch, CA
08.2009 - 09.2017
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
Coeur D' Alene High School
Coeur D'Alene, ID06-2009
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Strong multitasking
- Highly reliable
Timeline
Operations Manager
The Great PNW
10.2019 - Current
Server/Bartender
The Floating Green Restaurant
03.2019 - 10.2019
Warehouse Worker
USOC
06.2017 - 02.2019
Server/Bartender
Outback Steakhouse
08.2009 - 09.2017
High School Diploma -
Coeur D' Alene High School