Johnny Hernandez
North Las Vegas,NV
Summary
Detail-oriented and result driven as a Landside operation Lead with over years of experience in maintaining safety in public spaces. Adept at managing teams, coordinating with various departments, and ensuring exceptional customer satisfaction. Proficient in developing and implementing effective rules and regulation and safety measures. Known for excellent communication, organizational skills, and a proactive approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Landside Operation Lead
Clark County Department Of Aviation
Las Vegas , NV
2024.01 - Current
- Provided guidance and support to subordinate staff in order to maximize their individual potentials.
- Conducted regular reviews of existing systems and procedures in order to identify areas for improvement or optimization opportunities.
- Evaluated employee performance regularly through feedback sessions or one-on-one meetings as needed.
- Patrolled assigned areas to identify illegally parked vehicles and issued citations.
- Educated the public on parking rules and regulations.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
- Resolved customer complaints or answered customers' questions.
Senior Vault Attendant
Clark County Department Of Aviation
Las Vegas , NV
2023.01 - 2024.01
- Reviewed and tracked daily vault operations to ensure accuracy.
- Provided training to new staff members on vault procedures, policies, and processes.
- Investigated all reported incidents involving theft or loss of items from the vault area.
- Participated in meetings with senior management regarding operational objectives.
- Oversaw the maintenance of confidential records in an organized manner.
Senior Bike Patrol
Clark County Department Of Aviation
Las Vegas , NV
2019.05 - 2023.01
- Investigated complaints made against officers regarding misconduct or inappropriate behavior while on duty.
- Organized crime prevention initiatives within assigned areas of responsibility.
- Provided guidance and support to officers who were new or inexperienced in their roles.
- Prepared written evaluations of patrol officer performance each year based on observations from field work assignments.
- Regulated traffic and responded to accidents.
- Emptied trash cans into larger garbage bags for disposal.
- Followed all protocols for proper use of cleaning products.
- Notified management when supplies were running low so they could be replenished quickly.
Bike Patrol
Clark County Department Of Aviation
Las Vegas , NV
2017.11 - 2019.05
- Patrolled designated areas on bicycle to ensure public safety and security.
- Interacted with citizens in a professional manner while gathering information and answering questions.
- Utilized radio communications systems to report activities and receive instructions from dispatch personnel.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Security Bike Patrol
Wynn Resorts
Las Vegas , NV
2014.12 - 2017.11
- Assisted with crowd control during large events held at the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV2010-06
Skills
- Operational Efficiency
- Scheduling and Planning
- Revenue Generation
- Quality Assurance
- Employee Development
- Team Leadership
- Employee Scheduling
- Team building
Languages
Spanish
Professional
Timeline
Landside Operation Lead
Clark County Department Of Aviation
2024.01 - Current
Senior Vault Attendant
Clark County Department Of Aviation
2023.01 - 2024.01
Senior Bike Patrol
Clark County Department Of Aviation
2019.05 - 2023.01
Bike Patrol
Clark County Department Of Aviation
2017.11 - 2019.05
Security Bike Patrol
Wynn Resorts
2014.12 - 2017.11
High School Diploma -
Cimarron Memorial High School
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