Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Johnny Jones

Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

CCS Lead Representative

Caesars Entertainment
Las Vegas, NV
07.2021 - Current
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Restaurant Manager

Letty's de Leticia's Cocina
Las Vegas, NV
12.2019 - 06.2021
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Supervised and trained staff in customer service, food handling, and safety protocols.

CCS Call Center Representative

Caesars Entertainment
Las Vegas, NV
10.2016 - 02.2020
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Education

High School Diploma -

Valley High School
Las Vegas, NV
06-2005

Skills

  • Paperwork Processing
  • Customer Support
  • Customer Relations
  • Technical Troubleshooting

References

References available upon request.

Timeline

CCS Lead Representative

Caesars Entertainment
07.2021 - Current

Restaurant Manager

Letty's de Leticia's Cocina
12.2019 - 06.2021

CCS Call Center Representative

Caesars Entertainment
10.2016 - 02.2020

High School Diploma -

Valley High School

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