JOHNNY KRYNITZ
Pearl City,HI
Summary
Dynamic manager recognized for strong leadership and communication skills. Successfully elevated customer satisfaction scores and team performance through targeted hiring and development strategies. Over 10 years of experience in sales and service, driving results in multi-location operations.
Overview
14
14
years of professional experience
Work History
Store Manager
Luxottica; Sunglass Hut
Honolulu, HI
11.2017 - Current
- Oversaw operations across flagship Diamond and Host Environment stores, ensuring consistency and quality in service delivery.
- Developed and implemented monthly growth plans through targeted initiatives, resulting in improved team performance.
- Analyzed key performance indicators to identify success areas and growth opportunities.
- Built emotional connections with clients using Sunglass Customer model, identifying needs and executing suggestive selling of luxury eyewear and casual options to enhance customer experience.
- Executed recruitment process as Regional Champion for Hawaii, sourcing, interviewing, and selecting dedicated candidates to strengthen sales team.
Branch Manager
SIXT premium car rental
Honolulu, HI
08.2021 - 02.2023
- Drove profitability and market share growth in operation while delivering premium customer experiences.
- Built a thoughtful, organized team that enhanced SIXT's reputation and customer satisfaction in Hawaii, growing team headcount and improving Google Reviews from 2.9 to 4.2 with hundreds of 5-star ratings.
- Hired, mentored, and coached 23 employees, cultivating a high-performing team culture.
- Set expectations for exemplary customer service and issue resolution, ensuring adherence to company standards.
Branch Retail Executive
BBVA Compass Bancshares Inc
Las Cruces, NM
01.2013 - 08.2017
- Implemented marketing strategies, achieving 30% branch growth.
- Managed multiple P&L matrices and reporting, providing actionable insights to district executive.
- Coached and developed staff, tracking progress to enhance performance and meet banking center goals.
- Promoted actions aligned with company NPS expectations, improving customer experience and satisfaction.
- Communicated daily with business clients to assess financial changes and identify growth opportunities.
- Strategized and executed initiatives, challenging team members to excel in their roles.
Education
High School Diploma -
Hatch Valley High School
Hatch, NM01-2001
Hotel, Restaurant, & Tourism Management
New Mexico State University
Las Cruces, NMSkills
- Sales strategy
- Retail market analysis
- Point of sale systems
- Inventory management
- Performance analysis
- Microsoft Office applications
- Client retention
- Leadership communication
Accomplishments
- Held a series 6 & 63 license (FINRA).
- Inspired a multi-branch team of employees that felt the passion to increase financial literacy in our city and surrounding underserved towns.
- Created partnerships with NMSU leaders and Chamber of Commerce to teach financial courses in low-moderate income areas which were also CRA credits for our institution.
Affiliations
- FDIC- Money Smart Week Committee Member
- Community Reinvestment Act Task Force for NM
- Las Cruces Homebuilders Association Member (NMLS)
- Green- Chamber of Commerce Member
Timeline
Branch Manager
SIXT premium car rental
08.2021 - 02.2023
Store Manager
Luxottica; Sunglass Hut
11.2017 - Current
Branch Retail Executive
BBVA Compass Bancshares Inc
01.2013 - 08.2017
High School Diploma -
Hatch Valley High School
Hotel, Restaurant, & Tourism Management
New Mexico State University