JOHNNY LEDOUE
Brooklyn
Summary
Dedicated and detail-oriented professional with a strong background in financial services and compliance, seeking a position as a Bank Teller and Compliance Clerk to contribute my skills and expertise in ensuring regulatory compliance and providing excellent customer service.
Accomplished professional with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Agent Attendant
EAST LINE TRANS, LLC
01.2020 - Current
- Receive customer and ensure that vehicles are parked according to designated spaces
- Resolved customer complaints through proper channels
- Achieved daily reports of number of vehicles in the lot and discuss with management about intake
- Used Microsoft Excel to develop inventory tracking spreadsheets of vehicles in the lot
SUPERVISOR CUSTODIAN
SUPREME DEEP CLEARNING SERVICES.
01.2021 - 01.2024
- Trained staff on cleaning procedure
- Delegated employees to prepare the facility for daily operations
- Secured facility and grounds to minimize property damage
- Handled time off, vacations, and payroll discrepancies
Cabin Manager – Level 3
SOGEBANK – SOGEXPRESS HAITI
01.2009 - 01.2020
- Processed customer transactions, including deposits, withdrawals, and check cashing, with a high degree of accuracy
- Provided exceptional customer service by addressing inquiries, resolving issues, and assisting with account-related tasks
- Balanced cash drawers daily and ensured all transactions were conducted in compliance with bank policies and procedures
- Promoted bank products and services to customers, resulting in increased cross-sales and improved customer relationships
Chief of Staff
ACRA FINANCIAL SERVICE | HAITI
01.2003 - 01.2009
- Assisted the bank in maintaining regulatory compliance by conducting regular audits and reviews of customer accounts and transactions
- Conducted thorough investigations into suspicious activities and filed required reports to relevant regulatory authorities
- Assisted in the development and implementation of compliance policies and procedures to meet industry standards and regulatory requirements
- Worked closely with bank employees to provide training on compliance-related matters, ensuring that all staff were knowledgeable and up to date on compliance policies
Education
Cyber Security - Computer Science
New York University
03.2025
Skills
- Microsoft Office Suite
- Staff Management
- Negotiation & Critical Thinking
- Collaboration & Teamwork
- Analytical Skills
- Banking Software
- Planning & Coordination
- Customer Service
- Inter-personnel & Communication
- Compliance & Financial
References
Available upon request.
Education And Professional Training
- New York University, Cyber Security – Computer Science, 01/01/23 - Present
- Various Certificates, Marketing and Public Relations, Not Specified
Certificate
- Security guard
- 8 hours class
- 16 hours class
- Certificate
Timeline
SUPERVISOR CUSTODIAN
SUPREME DEEP CLEARNING SERVICES.
01.2021 - 01.2024
Agent Attendant
EAST LINE TRANS, LLC
01.2020 - Current
Cabin Manager – Level 3
SOGEBANK – SOGEXPRESS HAITI
01.2009 - 01.2020
Chief of Staff
ACRA FINANCIAL SERVICE | HAITI
01.2003 - 01.2009
Cyber Security - Computer Science
New York University