Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Looking to step into the world of I.T.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Shelor Motor Mile
Christiansburg, Virginia
02.2022 - Current
Maintained a database of existing customers and prospective leads.
Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
Provided training to sales staff on effective communication techniques when dealing with clients.
Created content for social media channels to increase brand awareness and engagement.
Identified opportunities for improvement in website design and usability.
Integrated third-party applications into the company's websites such as CRM software or analytics tools.
Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Set and exceeded sales goals for marketing campaigns.
Maintained relationships and followed up with customers.
Smokeless Helper
Bae Systems Inc.
Radford, VA
10.2020 - 02.2022
Identified potential problems quickly and communicated them effectively to appropriate personnel.
Followed all company policies regarding safety procedures when handling hazardous materials.
Cleaned equipment and worked areas between shifts in order to keep the workplace clean
Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
Performed other duties as assigned by supervisor or manager.
Operated multiple equipment such as hydraulic presses to meet specifications with explosive powder.
Pipefitter
Thompson Construction Group Inc.
Radford, VA
08.2018 - 10.2020
Read blueprints and diagrams to determine the type of pipe and tools needed for each job.
Measure, cut, thread, groove, bend and install piping according to specifications.
Fabricate parts out of metal sheeting when required.
Use hand tools such as saws, drills, wrenches, threaders, to perform tasks related to the job at hand.
Troubleshoot malfunctioning systems by diagnosing issues with components such as valves or pumps.
Test plumbing systems for leaks using air pressure gauges or other testing devices.
Install, maintain, and repair pipes used in heating, cooling, lubricating, sprinkler systems, manufacturing processes, and waste disposal.
Collaborate with other tradespeople such as electricians or plumbers when necessary.
Install supports for pipes to keep them in place during installation process.
Welder
FreightCar America
Roanoke, VA
09.2015 - 08.2018
Trained apprentices in safety procedures and use of tools, equipment used during fabrication, welding operations.
Adjusted settings on machines such as current level so it matches the specifications outlined in blueprints and drawings.
Repaired broken or cracked parts using cutting torches and welding equipment.
Cleaned joints before beginning any type of welding process by chipping off slag with a hammer or wire brush.
Set up welding machines based on the job at hand.
Fabricated and welded components to assemble structural forms, such as machinery frames, tanks, pressure vessels, and furnace shells.