Johnny R. Nalley Sr.
Dallas,TX
Summary
Results-driven Operations Manager experienced in logistics management and employee training. Reduced turnover while enhancing productivity through effective leadership and process optimization. Skilled in performance evaluation and client relationship management, ensuring operational efficiency in high-pressure environments. Committed to maximizing resource utilization and supporting scalable operations.
Overview
20
20
years of professional experience
Work History
Operations Manager
Pathmark Transportation
Grapevine, Texas
2022.08 - 2026.06
- Led daily operations to ensure smooth transportation services.
- Managed logistics and supply chain processes for timely deliveries.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed training programs for new staff on operational procedures.
- Analyzed operational data to identify trends and improve performance.
- Oversaw compliance with safety regulations and company policies.
- Communicated effectively with clients to address service inquiries and concerns.
Delivery Driver
Mustang Logistics DTX
Dallas, TX
2021.05 - 2023.09
- Delivered packages across designated routes daily, ensuring timely arrival to enhance customer satisfaction.
- Delivered up to 50 XL packages (over 50 lbs.) to customers while adhering to TX DOT regulations.
- Navigated using GPS systems to optimize delivery paths and reduce delays.
- Communicated with dispatch to confirm delivery schedules and updates.
- Resolved customer inquiries and assisted during deliveries, fostering positive customer interactions.
- Maintained vehicle cleanliness and conducted routine inspections to ensure safe and reliable operations.
- Conducted pre- and post-trip vehicle safety checks to ensure operational readiness. prior to and following each use
Problem Solver
Amazon DAL2
Dallas, Tx
2020.11 - 2022.03
- Researched problem items and corrected errors to enhance order accuracy.
- Analyzed customer inquiries to identify root problems and proposed effective solutions.
- Facilitated communication between clients and technical support for issue resolution.
- Conducted regular reviews of operational workflows to identify and implement efficiency improvements.
- Documented procedures and best practices for resolving common customer issues.
- Verified orders for shipping accuracy.
- Restocked shipping materials to maintain supply levels.
- My responsibilities included packing items for shipping and pulling orders using rf scanner.
Warehouse Supervisor - Outbound
Forward Air Solutions
Grapevine, TX
2015.05 - 2020.11
- During my time on the Outbound operation I reduced turnover by 35% and increased the Carton Per Hour KPI from a 110 CPH to an average of 165 CPH, 15 points over our KPI goal.
- Managed the processing, staging, and loading of an average of 40 routes per shift.
- Led a team of 2 leads and 25 dock associates, ensuring efficient operations and communication.
- Coordinated payroll, training, disciplinary actions, and scheduling for the entire shift, enhancing team accountability.
- Trained team members on power equipment, including electric pallet jacks and forklifts, improving operational safety and efficiency.
- During peak season we could ramp up to 35 dock associates and the number of routes could go to 70-75 a night.
- This included scanning, palletizing, auditing, staging/loading and systemically closing each route.
- Each route could have multiple stops for multiple retail customers.
Outbound Supervisor
Wildernest Logistics
Irving, TX
2013.06 - 2015.04
- Oversaw outbound logistics process for Bed, Bath, and Beyond account, ensuring timely and accurate shipments.
- Led crew of up to 26 people, managing daily operations for account handling 8000-9000 cartons.
- Ensured accurate pulling and loading of outbound freight onto trucks, maintaining delivery schedules.
- This included loading the trailers as well as staging pallets for reloads to ensure all delivery windows were met.
- Performed scanning of all cartons, organized them to pallets, and staged on the dock for upcoming loads.
- Verified shipments for accuracy (for other clients) were shipped and commingled on the trucks.
- I have a good working knowledge of Microsoft Word, Microsoft Excel and PCSTrac software which tracks cartons for Retail Pool Distribution.
Outbound Lead
Daryl Flood Logistics
Coppell, TX
2011.04 - 2013.06
- Supervised 5 employees, including a yard driver, overseeing loading and routing of trucks for major clients like Bed, Bath and Beyond, Sally Beauty Supply, Payless ShoeSource, and Urban Outfitters.
- Resolved load issues by locating missing pallets and recreating pallet identifications when incorrectly staged.
- Achieved proficiency in PCSTrac Software for tracking cartons and pallets for clients.
3rd Shift Lead
Swiff-Train
Carrollton, TX
2007.02 - 2008.05
- Supervised four team members, ensuring effective workflow and task completion.
- Pulled and staged orders for will-call, facilitating timely customer pickups.
- Received inbound freight from transfer trucks, logged and stored products, and coordinated routing for next day deliveries.
- Gained proficiency in AS400, Microsoft Word, and Excel through hands-on practice.
Forklift Operator
Superior Solutions
Dallas, TX
2006.07 - 2007.02
- Loaded and unloaded trucks efficiently to ensure timely shipment schedules.
- Pulled and stacked orders accurately on pallets and shrink wrapped the pallets for shipment.
- Executed tasks accurately within established guidelines to maintain operational standards.
- Maintained warehouse cleanliness by stacking pallets, dumping trash, and cleaning floors and machines to support a safe working environment.
Education
High School Diploma -
Dallas County Marine Institute
Dallas, Tx1988-05
Skills
- Logistics management
- Operations supervision
- Process optimization
- Quality assurance
- Cost control
- Performance management
- Workforce development
- Team leadership and supervision
- Recruitment strategies
- Customer relationship management
- Conflict resolution
- Interpersonal communication
- High-pressure environment adaptability
- Facility operations management
- Policy implementation
Timeline
Operations Manager
Pathmark Transportation
2022.08 - 2026.06
Delivery Driver
Mustang Logistics DTX
2021.05 - 2023.09
Problem Solver
Amazon DAL2
2020.11 - 2022.03
Warehouse Supervisor - Outbound
Forward Air Solutions
2015.05 - 2020.11
Outbound Supervisor
Wildernest Logistics
2013.06 - 2015.04
Outbound Lead
Daryl Flood Logistics
2011.04 - 2013.06
3rd Shift Lead
Swiff-Train
2007.02 - 2008.05
Forklift Operator
Superior Solutions
2006.07 - 2007.02
High School Diploma -
Dallas County Marine Institute