Johnny Nguyen
Auburn,MA
Summary
Front Line Cosmetic Manager
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
11
11
years of professional experience
Work History
Service & Inventory Manager
FlexCar
Auburn, MA
06.2023 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Hired and trained service department staff to drive performance.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Led the recruitment and hiring process for new service department staff.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
Front Line Cosmetic Manager
CarMax
Westborough, USA
12.2021 - 05.2023
- Managed and supervised a team of 24 associates providing training and coaching to improve front lot vehicle quality and customer satisfaction
- Communicate expectations and provide positive and developmental feedback to associates
- Engage team in problem solving to identify root causes and implement action plans toward a solution
- Cultivated strong relationships with vendors and negotiated favorable deals
Reconditioning Associate IV
CarMax
Westborough, USA
04.2019 - 12.2021
- Manages the inventory functions of the store such as vehicle preps for delivery to customers, vehicles received at CarMax, daily scanning and reconciliation of the vehicle inventory on-lot and off-lot coordination and vendor management
- Manages all customer concerns in a quick, efficient, and friendly manner
- Conduct and document competency based formal and informal observations to maintain work and execution and develop associates
Reconditioning Associate III
CarMax
Westborough, USA
12.2017 - 04.2019
- Participate in problem solving and continuous improvement activities with the team
- Participate in training of new associates in detailing, inventory vehicle audits, and inventory vehicle lot maintenance
- Responsible for work place cleanliness and organization in accordance with CarMax 5s standards
Reconditioning Associate I
CarMax
Westborough, USA
06.2017 - 12.2017
- Execute standardized work processes as defined at established pace time
- Perform paint retouching, waxing and buffing to make cars look as good as new
- Follow and promote CarMax's high standards of safety, cleanliness and organization
- Complete cosmetic inspections and final quality checks on vehicles that will be in the front lot
District Sales Lead
AT&T
Worcester, USA
05.2015 - 11.2017
- Managed a team of Sales Associates, providing coaching and guidance to maximize individual success
- Responsible for obtaining revenue and expense budget, driving operational excellence and developing sales staff through training compliance and hands on leadership at store level
Sales Representative
AT&T
Worcester, USA
03.2014 - 05.2015
- Responsible for ordering, shipping, receiving, organizing, and merchandising inventory
- Assists customers with the purchase of Company products and services, features, accessories and bill payments
- May sell all products and services offered by the Company
Skills
- Constructive Feedback
- Problem-Solving Skills
- Time Management
- Inventory Accuracy
- Workflow Management
- Motivational Leadership
Timeline
Service & Inventory Manager
FlexCar
06.2023 - Current
Front Line Cosmetic Manager
CarMax
12.2021 - 05.2023
Reconditioning Associate IV
CarMax
04.2019 - 12.2021
Reconditioning Associate III
CarMax
12.2017 - 04.2019
Reconditioning Associate I
CarMax
06.2017 - 12.2017
District Sales Lead
AT&T
05.2015 - 11.2017
Sales Representative
AT&T
03.2014 - 05.2015
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