Johnny Sanchez
North Hills,CA
Summary
Reliable Shift Leader with 3-4 years in the food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Express
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Analyzed sales figures and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Shift Manager
McDonald's Restaurant
02.2020 - 03.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
James Monroe High School
North Hills, CA07.2021
Skills
- Task Delegation
- Corrective Actions
- Safety Processes
- Service Quality Enhancements
- Technical Proficiency
- Employee Coaching and Mentoring
- Client Service
- Station Preparation
- Employee Attendance Monitoring
- Team Meetings
- Restaurant Operation
- Staff Supervision
- Team Leadership
- Sales Reporting
- Team Supervision
Timeline
Shift Leader
Panda Express
03.2022 - Current
Shift Manager
McDonald's Restaurant
02.2020 - 03.2022
High School Diploma -
James Monroe High School
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