JOHNNY SERPA
Selma
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your company. Successful in quickly and accurately filling prescriptions, processing insurance claims, and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Selma Pharmacy
Selma, CA
08.2025 - Current
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Assisted pharmacists in preparing and dispensing medications, adhering to safety protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained cleanliness of pharmacy workspace, supporting compliance with health regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Rite Aid
Selma, California
10.2007 - 07.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Cashier
Rite-Aid Pharmacy
Selma, CA
10.2003 - 10.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and balancing.
- Assisted customers in locating products and providing information on pharmacy services.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
- Collaborated with pharmacy staff to streamline workflow processes, improving overall efficiency and productivity.
Education
High School Diploma -
Selma High School
Selma, California06.2000
Skills
- Nexgen
- PrimeRX
- Script Pro
- Hazardous waste processing
- Blister packaging
- Medication dispensing
- Answering customer questions
- Updating medication histories
- Interpreting orders
- Inventory management
- Processing payments
- Patient confidentiality
- Manual and automated medication dispensing
- Drug storage procedures
- Assisting pharmacists
- Pharmacy and customer records management
- Operations support
- Confidentiality and HIPAA
- Drug safety
- Medicare and Medicaid processing
- Secure storage of medications
- Team collaboration
- Quality Assurance and Control
Certification
Pharmacy Technician License
Timeline
Pharmacy Technician
Selma Pharmacy
08.2025 - Current
Pharmacy Technician
Rite Aid
10.2007 - 07.2025
Pharmacy Cashier
Rite-Aid Pharmacy
10.2003 - 10.2007
High School Diploma -
Selma High School