Johnny Sestan
Strongsville,OH
Summary
Proven leader in automotive sales and finance management, notably with Ken Ganley Companies, where I significantly enhanced dealership operations and customer satisfaction. Expert in strategic planning and team building, I excel in driving sales growth and operational efficiency. Achievements include boosting customer retention and mastering dealer management, underpinned by adept contract negotiation and marketing strategy skills.
Overview
23
23
years of professional experience
Work History
Pre-Owned Sales Manager
Ken Ganley Companies
06.2004 - 05.2024
*Sold vehicles at Ganley Dodge Bedford from June 2004 thru October 2005
*Helped assess client needs to ensure the dealership met their vehicle acquisition & financial needs
*Managed the Customer Retention Management tool to follow up & schedule client visits for sales & for service needs
*Managed the Finance & Insurance Dept at Ganley Lincoln Bedford from November 2005 thru October 2007
*Established relationships with multiple banks and finance companies to help fit client's financial needs
*Sold Service Contracts & other service related products for consumer's maintenance needs
*New & Pre-Owned Sales Manager at Ganley Lincoln Bedford from November 2007 thru August 2011
*Managed inventory turn on all pre-owned vehicles, including implementing reconditioning processes, service certification and inspection processes, and strategy for quick inventory turn and sale all while maximizing front & back end profit objectives
*Ordered all new Lincoln inventory from manufacturer
*Responsible for advertising and marketing all new Lincoln product
*Maintained all relationships with factory representatives, up to and including new car representatives, service representatives, and Ford Motor Credit representatives
*Managed sales associates overall goals of production and manufacturer certification requirements
*Managed wholesale process for all non-retail inventory by assessing maximum value at dealer auction outlets
*Managed day to day operations of the dealership, up to and including monthly objective meeting with ownership
*Pre-Owned Sales Manager at Ganley CDJR Bedford from August 2011 thru March 2021
*General Sales Manager ar Ganley CDJR Bedford from November 2015 thru March 2021
*Pre-Owned Sales Manager at Ken Ganley Nissan Mayfield from March 2021 thru August 2023
*Pre-Owned Sales Manager at Ken Ganley CDJR Bedford from August 2023 thru May 2024
Banking Center Manager
Fifth Third Bank
01.2001 - 12.2002
*Oversaw the daily operations of the banking center
*Lead and supervised all banking associates
*Responsible for hiring & recruitment efforts
*Lead all sales programs & marketing campaigns
*Advised customers on product availability
*Advised customers on meeting financial objectives
*Ensured all reconciliations & audits were complete
*Measured all monthly & quarterly sales goals
*Developed rapport with all customers
*Handled customer disputes with timely resolutions
Education
BBA - Business Administration And Management
Baldwin Wallace University
Berea OH06.2001
Skills
-Sales Management
-New Business Development
-Team Building
-Marketing Strategy
-Strategic Planning
-Contract Negotiation
-Operations Management
-Project Management
-Marketing Communications
-Social Media Marketing
-Sales & Sales Process
-Customer Retention
-Customer Satisfaction
-Dealer Management
Timeline
Pre-Owned Sales Manager
Ken Ganley Companies
06.2004 - 05.2024
Banking Center Manager
Fifth Third Bank
01.2001 - 12.2002
BBA - Business Administration And Management
Baldwin Wallace University
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