Hands-on maker with a strong interest in 3D printing and CAD-based design I enjoy prototyping practical solutions, iterating on designs, and turning ideas into functional parts through rapid testing and refinement
Johnny Tarantino
Wappingers Falls,NY
Summary
Detail-oriented IT Technician specializing in endpoint support and hardware installation. Proven ability to troubleshoot and resolve technical issues efficiently, enhancing user experience and operational efficiency.
Overview
19
19
years of professional experience
Work History
IT Technician
Martin Clearwater & Bell
11.2014 - 01.2026
- Endpoint Support: Windows 10/11, hardware break/fix, imaging, application installs, peripheral support (monitors, printers, docks)
- Deployment/Virtualization: Windows 11 base imaging, VMware thin-client user setups (VMware Horizon/VDI style environments)
- Email/Security: Mimecast awareness training, phishing simulations, spam/quarantine release workflows
- Systems/Operations: iManage support (OCR/content crawler server), backup tape management, server hardware/cabling changes
- Collaboration/AV: Conference room AV design/setup, daily meeting readiness (iPads/laptops)
- Identity/Access: Badge/access card creation and activation requests (building coordination)
- Litigation/Trial Support: TrialDirector case preparation, courtroom tech support with attorneys/partners
- Operations: Vendor management, IT procurement (toners, cables, monitors, PCs), inventory support
- Built and maintained a Windows 11 base image, including application installs, validation/testing, and deployment to end users.
- Supported rollout of VMware thin-client workstations for users connecting via virtual desktop environments.
- Delivered daily help desk support, troubleshooting user issues across hardware, OS, applications, and connectivity.
- Designed, set up, and supported conference room AV, ensuring reliable meeting and presentation readiness.
- Prepared and maintained iPads/laptops for daily meetings, supporting users and reducing meeting disruption.
- Administered and supported the iManage OCR/content crawler server, ensuring document ingestion and OCR workflows remained operational.
- Managed weekly backup tape processes, maintaining continuity and routine backup operations.
- Maintained data room equipment daily to support reliability of critical business operations.
- Performed after-hours server hardware and cabling changes (planned maintenance work), including Friday night change windows.
- Produced and managed firm media content including CLEs and training videos, supporting internal training and knowledge sharing.
- Ran Mimecast security awareness workflows, including phishing simulations, training content, and releasing legitimate emails from spam/quarantine.
- Performed endpoint lifecycle support: maintained PCs/monitors/desktops, completed part swaps and repairs to extend device usability and uptime.
- Delivered onsite C-suite support, including home office hardware setups and connectivity/access troubleshooting.
- Coordinated vendor management for IT-related services and equipment.
- Created and processed access cards/badges and coordinated building activation requests for staff access.
- Owned IT procurement for supplies and equipment (toner, cables, monitors, PCs), ensuring availability and timely replenishment.
- Set up new executive personal phones and laptops for secure access and business use.
- Provided trial/litigation technology support, including TrialDirector case setup, equipment preparation, and in-court support with partners/attorneys.
Mailroom Specialist
Ricoh USA
06.2010 - 11.2014
- Managed incoming and outgoing mail to ensure timely distribution across departments.
- Operated sorting machines to categorize packages efficiently and accurately.
- Executed timely mail delivery across office premises.
- Porter services: Facilities, Conference rooms, Cafeteria floor, Restrooms Maintenance & service.
School Janitor
City of New York
06.2007 - 06.2010
- Maintained cleanliness and sanitation in classrooms, hallways, and restrooms.
- Operated cleaning equipment including floor scrubbers and vacuums efficiently.
- Managed waste disposal and recycling programs to promote environmental sustainability.
- Conducted routine inspections of facilities to identify maintenance needs promptly.
Education
GED -
Bronx Adult Learning Center
The Bronx, NYSkills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
Interests
Timeline
IT Technician
Martin Clearwater & Bell
11.2014 - 01.2026
Mailroom Specialist
Ricoh USA
06.2010 - 11.2014
School Janitor
City of New York
06.2007 - 06.2010
GED -
Bronx Adult Learning Center